About ServiceTitan
ServiceTitan pricing
ServiceTitan does not have a free version.
Alternatives to ServiceTitan
ServiceTitan Reviews
Feature rating
- Industry: Consumer Goods
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Office Manager
I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.
Pros
We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.
Cons
Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.
Response from ServiceTitan
Angelia,
Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow.
We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers.
Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
The best move we've made!
Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder [SENSITIVE CONTENT HIDDEN] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule.
Pros
We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments.
Cons
With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon.
Alternatives Considered
FieldEdgeReasons for Choosing ServiceTitan
ESC is not cloud based, did not integrate well with Quickbooks, does not allow clients to pay invoices online, technicians having constant issues with mobile app, etcReasons for Switching to ServiceTitan
The buy one year, get one year free deal, as well as online reviews that compared ServiceTitan to FieldEdge.Response from ServiceTitan
Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Bunch of untrue statements
Horrible
Pros
Their presentation was completely different from what actually happened, during training other people complained about the same thing. lack of transparency
Cons
complicated, no customer service, rude service
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
One of the most powerful CRMs for local service companies
I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers.
Pros
ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.
Cons
They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22.
Alternatives Considered
Housecall ProReasons for Choosing ServiceTitan
FieldAware just wasn't giving us the features we needed to grow as a company.Switched From
FieldAwareReasons for Switching to ServiceTitan
Housecall Pro is primarily for residential, and our client base is 75% commercial. ServiceTitan, while still designed initially as residential, has made leaps and bounds in the last year to cater to commercial businesses.- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Best Decision I made in 13 years of Business!
Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!
Pros
Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.
Cons
I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.
Alternatives Considered
FieldEdgeReasons for Choosing ServiceTitan
At first it was pure Faith, I knew people I trusted and looked up to were using Service Titan and although they were more expensive I decided that after about 3 -4 years on my other software improvements weren't being made and the information I needed was so limited I wouldn't be able to really use the data I had to make better decisions. Then after my demo seeing what I didn't know could be, completely sold me.Switched From
Service FusionReasons for Switching to ServiceTitan
There were many factors, but I couldn't get past the fact that in a software for the trades that there wasn't a place for job notes and that the solution was to create an item and have our techs add that to each invoice and then write in a description. I figured if that wasn't already WELL developed the rest of what I didn't know wasn't good.Response from ServiceTitan
Stacy,
It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!
