About ServiceTitan
ServiceTitan pricing
ServiceTitan does not have a free version.
Alternatives to ServiceTitan
ServiceTitan Reviews
Feature rating
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Best in the biz
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.Response from ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Excellent Field Management for an affordable price
No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.
Pros
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.
Cons
ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.
Reasons for Choosing ServiceTitan
Vonigo was too complicated and did not achieve what we needed, especially with inventory and pricebook functions.Switched From
VonigoReasons for Switching to ServiceTitan
ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go!- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Easiest software to use on the market!
Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Beware!!!!!!
Very Poor
Pros
I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it.
Cons
Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system.
- Industry: Glass, Ceramics & Concrete
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
ServiceTitan review
Overall it has been a positive experience. I am glad we made the switch!
Pros
Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time!
Cons
Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software.
