About SharpSpring
SharpSpring pricing
SharpSpring does not have a free version but does offer a free trial. SharpSpring paid version starts at US$399.00/month.
Alternatives to SharpSpring
SharpSpring Reviews
Feature rating
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
SharpSpring is the Best of the Best
My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.
Pros
I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.
Cons
In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing SharpSpring
We were using Infusionsoft before they were acquired by Keap. The platform had some nice features, but it was primarily missing the ability for us to resell the platform. We wanted to offer marketing automation to our clients, but didn't want to get caught in the trap like most other agencies do: the automation platforms own the client, not the agency. With SharpSpring, they are an agency-first company that allows us to own our client relationships. That is a huge win in our books!Switched From
KeapReasons for Switching to SharpSpring
Because SharpSpring allowed us to own our client relationships rather than letting HubSpot own the relationship. This has allowed us tremendous opportunity to scale our business, because we can offer a variety of services AND the platform to the client, when HubSpot doesn't allow that.- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Great Value, Functionality, and Support
SharpSpring allowed us to enter the email marketing services market in a way that was easy and scalable. Their support is one of the best I've seen in a software company. We have enjoyed the relationship and appreciate the robust capabilities of the platform.
Pros
We manage a wide range of clients using SharpSpring, and you can not beat the cost and functionality delivered in a mid-high level automation platform - one that continues to evolve and grow.
Cons
We have really had no complaints with SharpSpring over the past 5 years we have been using it for ourselves and our clients.
Alternatives Considered
Marketo Engage, Zoho Mail, Pardot, Mailchimp, Constant Contact and HubSpot Marketing HubReasons for Choosing SharpSpring
Cost/Value and the strong focus SharpSpring has on supporting agencies.Switched From
HubSpot Marketing HubReasons for Switching to SharpSpring
See comments above- Industry: Logistics & Supply Chain
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Review
Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.
Pros
Marketing automation features are very helpful.
Cons
- There is no escalation process for customer support requests that are above a customer support reps expertise
- Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report
- Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it
- Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers
- Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable
- Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.
Response from SharpSpring
Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at [email protected]
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
The marketing automation choice when value-for-money matters
We moved from HubSpot to SharpSpring primarily because of the price: HubSpot can be very expensive, particularly if you need to use the CRM and marketing capabilities. HubSpot is the market leader in usability and reporting (in my opinion) so we did notice a difference when moving to SharpSpring, but for 95% of the activities we undertake SharpSpring is at least as good as HubSpot and often better. The grouping of landing pages into funnels is one example of some great SharpSpring functionality that helps make your campaigns more effective.
Pros
SharpSpring does everything you would expect at a competitive price. The tool is a very capable marketing automation system, with good email and automation capabilities, as well as some great tracking and social media features.
Cons
Reporting is good, but not as good as the best (which is HubSpot in my opinion). Although the capabilities don't hold us back, it would be nice to be able to have easy ways to measure the performance of landing pages/funnels.
Reasons for Choosing SharpSpring
We switched mainly because of price.Switched From
HubSpot Marketing HubReasons for Switching to SharpSpring
SharpSpring offers almost everything that other, more expensive, products offer, but at a very competitive price-point. Our clients who have deployed SharpSpring have been equally happy with the performance and results they have achieved.
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Great Solution for a Small Agency
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
Pros
We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
Cons
We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
