About Bullhorn ATS & CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged. Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships. Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness. Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility to work anywhere, anytime and on any device. Bullhorn CRM also provides an open API upon which organizations can build and integrate business-critical tools and apps.
Bullhorn ATS & CRM Software - Dashboard
Bullhorn ATS & CRM Software - Job List
Bullhorn ATS & CRM video
Bullhorn ATS & CRM Software - Dashboard - thumbnail
Bullhorn ATS & CRM Software - Job List - thumbnail

Bullhorn ATS & CRM pricing

Bullhorn ATS & CRM does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Bullhorn ATS & CRM Reviews

Feature rating

Value for Money
3.7
Functionality
4.0
Ease of Use
4.1
Customer Support
4.0
5 reviews of 1,017 View all reviews
Wyatt
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 08/06/2022

Mostly good, with fixable needed improvements

It's been mostly positive. I've used TEKsystems' internal ATS and CRM, and I've used Greenhouse. As a staffing company, I don't think Greenhouse is the right tool. Bullhorn definitely hits the must-haves, but there are many ways it could improve that don't seem like asking too much.
If my complaints with the product are just my lack of knowledge of the product offering, that would mean they could do a better job of teaching the best use-cases and practices of their product.

Pros

The 'Last People Contacted' is a very useful tab to have auto-loaded. Finding candidates can be difficult without it considering you need their number memorized, if they have a common name, or their profile name is different than the name you call them (Charles vs Chuck).
The moving across stages from 'Connect' to 'Placement' is aesthetically pleasing and well designed.

Cons

Tracking which candidates are in play and submitted should be front and center on "My Dashboard". The cards available on "My Dashboard" are nearly all irrelevant to the recruiting lifecycle, making it fairly useless apart from "My Activity" if the admin sets some goals for you. Even the "Recruiting Manager" dashboard report is fairly useless as it only tracks candidates who's stage hasn't changed in 5 days. It is still important to track candidates within that 5 day timeframe so it should be easier to see that.
The Last Note should show up on "Latest Comment" on the candidates profile page. There's often 'one-too-many-clicks' instances or journeys that should be trackable by a ML engine, or just customer surveys, and then make those changes to the product, introducing a one-click suggestion button, or just making those actions easier to find via the profile.

Darshan
  • Industry: Staffing & Recruiting
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 07/05/2020

Excellent Recruitment Platform

Collaboration between many other teams which is used in hiring process is a lot easier using Bullhorn. It helps us to keep each and everything track in a timely manner. Mass Emailing is the effective feature where you can send emails to many candidates whom we are exactly looking at without a candidate knowing them that it's a mass email because the mail looks as if you have sent the mail personally.

Pros

User friendly complexity is reduced a lot compared to the old version of software. It has an option to save the visa status of the candidate. Tracking candidates and updating their status if they are available in the market or not is easy. Using it couple of time makes you an expert in it. Picks up the exact candidates which we are looking for based on the key skills which we have used. It has an option to leave notes which helps other users in the same company to know in the candidate is interested or if any others have reached the same candidate. Each user has his own dashboard to check the number of submission done and the interviews. total number of candidate on boarded. Its lot worth than what we are paying . Loading time is less which helps us to reach many candidates with short duration of time. All the mails sent to the candidate is saved in the history which is more helpful. You can find the candidates profile by just making a search be his address or name or by his contact number.

Cons

if the resume is in the PDF format then this cannot be downloaded in the DOCX format. When we are facing an issue we don’t have a source to gain knowledge about it only the training of this software is given at particular time. I see that there is a bit delay in the customer service response. When we open three to four new tab and open new jobs in each and refresh the highlighting part will be interchanged.

Karrah
  • Industry: Staffing & Recruiting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 13/09/2019

Bullhorn is like a cellular phone - all in the palm of my hand!

I have been using Bullhorn for almost a year now - our company has been with the software for at least 5 years and they are doing everything right. At the beginning of this year my organization decided to add Sense Messaging as another way of engaging with our clientele (best decision we've made). These two pieces of software are connected on my platform and have benefited PMC together and on their own too. When we text our clientele through Sense Messaging it automatically is in the database system allowing PMC to keep track of all of the important conversations with our candidates for reference. Bullhorn has solved many business problems with its simplicity also by simply with its ability to communicate with us. The software provides all the information we need to communicate in our industry. Bullhorn has allowed PMC to keep up to date with our clients' needs in positions and our candidates interests and success to meet their goals. Bullhorn is a computer software program progressing with the times of recruitment.

Pros

Bullhorn is like a cellular phone - all in the palm of my hand - well both of my hands technically - click the mouse with my right hand and type with my left hand when need be. Bullhorn is easy to use, easy to read, it's organizational, it gives you the ability to edit and delete incorrect notations and through contact with Bullhorn's Support Services we've been able to have the software edited for an addition of information that has helped us understand our consumers better to meet their needs. What is most loved about Bullhorn on my end as a Front Desk Agent is having the ability to create and edit templates. I am on the phone from 8am - 5pm Monday through Friday speaking to candidates and clients. Through all this beautiful chaos I am also transferring our customers to our recruiters, payroll admins, and directors. With the opportunity to build and create templates, I have been able to color code, have the message set up, ready to go, and tag my coworkers for knowledge all within a matter of seconds whilst assisting someone else at the same time. There is not a perfect experience to dedicate knowledge here as I successfully complete this task every time. Could not ask for a better resourceful and system.

Cons

Every perfect piece of software comes with its defects. No person is perfect and nothing they create is perfect either. Bullhorn is stubborn in the category of taking extra steps. When I receive resumes via email, I can simply parse them in no strings attached. However, if I try to parse a resume that has been sent via fax, the option is not there. As a user, one must add the candidate, save the candidate and then go back and merge if the candidate is already on file. A lot of baby steps but doable when need to be done. When candidates apply through our website, Bullhorn is outstanding and automatically merges the file into our system. Sometimes if the candidate is already in our system, Bullhorn merges the two files together and sometimes the software does not which creates confusion for our notetaking and reach outs. Thankfully knowing this, I am always 100% on the lookout for those doppelganger files and ready to merge them to create less confusion for my coworkers and our clientele.

Jeffrey
  • Industry: Staffing & Recruiting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2016

Evaluation of Bullhorn Recruiting Software for Use by a Smaller Retained Executive Search Firm

I had a personal, on screen demonstration of this product by a rep on Mon Nov 21, 2016 starting at about 11:00 AM PST. Using Citrix I looked at a custom screen demonstration while Adam Cuomo and I spoke by phone. (My rep and I were the only 2 people involved in this presentation.) At the beginning I explained how a small partnership or “solo” retained executive recruiter operates. Although it should be noted that I started my search career working for a larger recruiting firm. And that I am generally familiar how large and small recruiting firms in California and the U.S. function internally. And later I remembered that I had actually evaluated at least two different recruiting software packages in the past. During the on-screen evaluation Mr. Cuomo gave me enough feedback and comments to indicate that he had a really competent understanding of this niche or the overall recruiting business.

The Bullhorn software appears to function beautifully. The Bullhorn software or system catalogs candidate profiles, open search projects, communication with candidates and clients, interview schedules, status and feedback reports, etc. And it apparently can accomplish a “housekeeping” function that I didn’t expect. That is, one component of Bullhorn is that it can apparently import a “resume” submitted by email or scanned into a system. And then catalog that candidate profile into the recruiter’s database of contacts. Where there are multiple recruiting consultants working for the same firm --- it helps to insure that everyone “is on the same” as to contacts with all candidates and client organizations. The cost for a small one-user firm like mine was estimated at monthly. The user’s database is kept in Bullhorn’s cloud storage.

For my method of executive search Bullhorn is not necessary. All of my recruiting history is in my head or “searchable” by a key word on my Mac’s hard drive. And that recall can be enhanced by a standard Google-search on the web or access to any private database that I might have access to. It would, however, be a consideration if I ever added a partner to the business. As it stands, however, it provides more structure that most small firms probably need.

But there was one aspect or component of the Bullhorn offering that could be immediately useful to a small search practice like mine. And that is the ability to neatly and efficiently input resumes that come to me in differing formats into my own structured database of contacts and potential candidates. I don’t have time to personally do this. And it’s often difficult to find and schedule in a support person who can effectively do this with my personal email records and the file notes from my searches. And there is always a concern with confidentiality when outside staff is engaged.

Pros

It appears to really function beautifully. And it's a fit with a retained executive search organization's needs. And it appears to be reasonably priced.

Cons

It probably has a more limited utility for a one or two person retained executive search firm.

Tim
  • Industry: Staffing & Recruiting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2016

Bullhorn Review December 2016

I have used Bullhorn since 2007 in two different companies. In the first instance, I helped integrate Bullhorn into the company and found Bullhorn support extremely helpful in migrating our data from our old system into Bullhorn. The process went smoothly and our deadlines were met; I still remember this after all these years. I continue to use Bullhorn in my current company and find it an extremely effective tool.

Pros

Bullhorn Technical Support is simply amazing. I am in awe of their customer service and their knowledge of the system. Customer Service for me means that I'm not put on hold for an inordinate length of time nor am I forced to leave a message after negotiating with a voicemail system that requires me to struggle with too many options. I greatly appreciate Bullhorn Technical Support's sending me a follow up email to any issue I may have had; these emails help me to remember the issue and how it was resolved. Lastly, I realize that Bullhorn has many partners in its Marketplace but I do not receive solicitation calls from them; this is very important to me, as I receive many such calls from other vendors and it is a burden to say the least.

Cons

I do not remember which version of Bullhorn I used at my first job (from 2007 to 2013). I do know, however, that when I started to use Bullhorn in my second job one of the features that was available in the earlier version (ability to run ad hoc reports based on the various fields in Bullhorn records) was no longer available. I found this feature extremely useful as a Bullhorn administrator for my company and regret that it's no longer available; it provided a level of detail and a freedom of reporting that is not found in the canned reports. I understand that Bullhorn's maintaining such a feature can be a heavy one, but I miss this feature nonetheless. I think it was called Bullhorn 360. Lastly, I do have one other comment. I love the "Merge Record" feature but I find it very complicated to choose the secondary record from the list after I've chosen the primary record first. The primary record shows up as an option when choosing the secondary record for the merge. This is a small detail but one that would be wonderful to correct.

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