4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer. RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is per month.
RazorSync Software - RazorSync customers
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RazorSync Software - RazorSync schedule
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RazorSync video
RazorSync Software - RazorSync customers - thumbnail
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RazorSync Software - RazorSync schedule - thumbnail
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RazorSync pricing

RazorSync does not have a free version but does offer a free trial. RazorSync paid version starts at US$85.00/month.

Starting Price:
US$85.00/month
Free Version:
No
Free trial:
Yes

Alternatives to RazorSync

Field Promax

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Intuit Field Service Management

Intuit Field Service Management is a field service solution that provides real-time updates from the field, job...

QuickBooks Online Advanced

QuickBooks Online Advanced is a cloud-based accounting solution that helps small to large enterprises manage expenses,...
Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to...

QuickBooks Desktop Pro

QuickBooks Pro helps to automate the billing and invoicing process and work order management from a single reconciliatio...

QuickBooks Desktop Enterprise

QuickBooks Enterprise is an accounting solution designed for SMBs across different industry verticals such as constructi...

RazorSync Reviews

Feature rating

Value for Money
4.3
Functionality
4.0
Ease of Use
4.1
Customer Support
4.5
5 reviews of 497 View all reviews
Rod
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/11/2019

Very Good Solution for my Business

Generally a good tool that is central to my business operations. Lots of good features that cover the critical aspects of what I need to run my mobile window screen company and a support staff that is available and responsive.

Pros

Comprehensive CRM package at a reasonable price

Cons

Not easy to customize, some aspects are stilted, different platform versions are inconsistent

Response from RazorSync

Thank you for the review and feedback Rod! Please reach out to us if you need anything.

Replied 07/11/2019
marc
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/11/2019

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!

Pros

price, support, offline capabilities, relatively easy to use.

Cons

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Response from RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Replied 07/11/2019
Luke
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

3
Reviewed on 06/11/2019

Great concept

We have reduced our paper usage since using razor as well as communication with our Tech's. It has also sped up our tech's in the field knowing their daily tasks in real time.
The experience would be better if when sending invoices it would take reviews that I can move to social media!

Pros

Love the concept, we use it daily here for disbatching, GPS and invoicing. I like the detailed hours so I can track time on the road vs time at the job!

Cons

We find the software to be very slow loading each different window. The system is confusing and not very easy to change a estimate to a work order, changing to a invoice is easy tho. I have had customers get upset with all the notifications they get from the software to the point I have had to shut off all contact between Razor and them. I would like to see estimates to be able to be invoiced in draws as the project moves forward.

Alternatives Considered

QuickBooks Time, Trello and Jobber

Reasons for Choosing RazorSync

We wanted one system that did everything we needed.

Switched From

Joist

Reasons for Switching to RazorSync

It did more of what we were looking for

Response from RazorSync

Thank you for your review and feedback Luke! Happy to hear that you are saving paper! Please reach out to us if we can help you with anything. 877-675-4395 option 2 for support.

Replied 11/11/2019
Gregory
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 01/11/2019

RazorSync review

Greater control on the work order process and accounting process.

Pros

Ease of use and ability to create multiple work orders for the same customer.

Cons

I wish you were able to flip easier through the program to access various work orders. When you enter in a work order, I wish this would automatically open up and allow me to see instead of having to flip through the customer. The work order should open up to the proper work order.

Response from RazorSync

Thank you for your feedback and review! If you ever need anything, please feel free to reach out to us.

Replied 08/11/2019
Robert
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 06/11/2019

Great value

Already found 1 technician committing time-card fraud via the GPS tracking feature, great for customer complaint verifications w/GPS tracking/check-ins, and customer search field is excellent.

Pros

GPS tracking, timesheets, customer notification of service technician status (en route, on site, completed), best customer search function and address auto-fill there is.

Cons

lacking infinite customer scheduling, no way for mobile devices/techs to check their own hours.

Alternatives Considered

FieldRoutes

Reasons for Choosing RazorSync

switching to paperless office

Reasons for Switching to RazorSync

Good QB integration, GPS tracking, time cards all included.

Response from RazorSync

Thank you Robert for the review! I'm so glad we've been able to assist you! Please reach out if you ever have any questions.

Replied 07/11/2019

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