About Rise

Rise is a cloud-based human resources (HR) solution that helps companies engage with their employees and action all HR functions such as managing time and attendance, managing payroll and create customized workflows. The platform also provides employees with the tools to create and manage their own user profiles, manage their vacation days, claim benefits and review payroll slips. The software can track employee metrics, specifically engagement levels, attrition rates, payroll, return on investments and claim utilization reports. The solution also provides managers with real-time automated employee performance reports and employee performance trends.
Rise Software - Onboarding
Rise Software - People Management
Rise Software - Recruiting
Rise Software - Scheduling, Time, and Attendance
Rise Software - Payroll Administration
Rise Software - Performance Management
Rise Software - Onboarding - thumbnail
Rise Software - People Management - thumbnail
Rise Software - Recruiting - thumbnail
Rise Software - Scheduling, Time, and Attendance - thumbnail
Rise Software - Payroll Administration - thumbnail
Rise Software - Performance Management - thumbnail

Rise pricing

Rise does not have a free version but does offer a free trial.

Pricing Details:
We believe that no one should pay for features they don’t want or use. With our flexible plans you choose a plan that works for what your company needs right no, and add as you grow.
Free Version:
No
Free trial:
Yes

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Rise Reviews

Feature rating

Value for Money
4
Functionality
3.5
Ease of Use
4
Customer Support
4
5 reviews of 279,720 View all reviews
Grace W.
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/04/2018

Ease to use it and it is all I need

It is easy to process the payroll. Time saver.

Pros

Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.

Cons

Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.

Response from Rise

Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing.

Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Replied 25/04/2018
Verified Reviewer
  • Industry: Information Services
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 10/04/2018

Everything needed for payroll, stellar customer support

Pros

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

Cons

The main interface hasn't changed a lot since Paysavvy and is showing its age.

When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data.

Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median.

Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Response from Rise

Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Replied 25/04/2018
Pam M.
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

3
Reviewed on 16/04/2018

We've been using Rise for two years now. Overall the software is user friendly and easy to...

I just answered this question in the survey!

Pros

The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them.

Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

Cons

We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Response from Rise

Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours.

We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback!

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Replied 26/04/2018
Catherine G.
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/04/2018

RISE are incredibly customer focused. They spent a lot of time getting to know us and our...

It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.

Pros

Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.

Cons

Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.

Response from Rise

Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Replied 26/04/2018
Jenny T.
  • Industry: Accounting
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 18/04/2018

Excellent value, great responsive support with live chat, terrible interface

Simplicity for small Canadian businesses running payroll.

Pros

The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.

Cons

It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account.
Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.

Response from Rise

Hi Jenny,
Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs.

We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Replied 26/04/2018

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