UJET

Pros

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons

UJET is relatively new to the market place, with that said, their API are mature for a young company

Pros

I like the options to transfer and make multiple calls.

Cons

It sometimes glitches and has to be restarted from time to time.

Alternatives Considered

Reasons for Choosing UJET

Switched From

Pros

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Cons

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Pros

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Cons

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

Pros

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons

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