About Solutionreach
Solutionreach pricing
Solutionreach does not have a free version. Solutionreach paid version starts at US$299.00/month.
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Lumeon
Solutionreach Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Useful and time saving
Pros
helps with appointment reminders AND review management for a reasonable price; customer service is amazing
Cons
I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Take the hassle out of appointment setting
Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
Pros
I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
Cons
If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Solutionreach can assist in managing your Social Media interaction
Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.
Pros
Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.
Cons
Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.
- Industry: Medical Practice
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Solutionreach
Successful. They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.
Pros
Patient communication has never been so effective, smooth, and successful with using this product! Patients response with this software is so much better than other programs we have used in the past. Also the decrease in no shows was unbelievable once we put this software in place!
Cons
The integration of the software and getting all team members on the same page with all the ways to utilize the program was challenging, however, with customer support to walk through how to personalize the program for the different departments made things much easier and really helped getting everyone excited to work with the software!
Response from Solutionreach
I'm very glad to hear that you're having a great experience with Solutionreach and that your patients are responding well. It's very good to hear that you had great experiences thus far with the support team and customizing Solutionreach.
Thank you for taking time to leave your feedback and review!
- Industry: Health, Wellness & Fitness
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
Pros
First and foremost this product is very user friendly.
Cons
The practice has not experienced any issues with this product.
Response from Solutionreach
Glad to hear the product has been such a help!
