About TherapyNotes

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system. TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
TherapyNotes Software - Welcome page
TherapyNotes Software - Client portal
TherapyNotes Software - Scheduling calendar
TherapyNotes Software - Intake note
TherapyNotes Software - Treatment plan
TherapyNotes Software - Progress notes
TherapyNotes Software - Welcome page - thumbnail
TherapyNotes Software - Client portal - thumbnail
TherapyNotes Software - Scheduling calendar - thumbnail
TherapyNotes Software - Intake note - thumbnail
TherapyNotes Software - Treatment plan - thumbnail
TherapyNotes Software - Progress notes - thumbnail

TherapyNotes pricing

TherapyNotes has a free version and offers a free trial. TherapyNotes paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Pricing Details:
For Practice, Clinic, Hospital, Center, or Facility: First clinician - $59/month Additional clinicians - $30/month Interns - $20/month For Non-Profit US Organization: $25/month per clinician 14 cents each for electronic claims 14 cents each for text & phone reminders Free email reminders
Free Version:
Yes
Free trial:
Yes

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TherapyNotes Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 640 View all reviews
Carolyn M. Carolyn M.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2021

Good Software platform for the money.

Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

Pros

The collection of patient data is very easy.

Cons

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

Alternatives Considered

TheraNest and SimplePractice

Reasons for Choosing TherapyNotes

Because my colleagues were using Therapy Notes so it would be easy to navigate if we needed to access each other's scheduling and it seemed a little bit less expensive than Simple Practice.

Switched From

SimplePractice

Reasons for Switching to TherapyNotes

See above.
Tammy K. Tammy K.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2021

Therapy Notes makes billing a Breeze

Therapy Notes made my transition from group practice to private solo practice effortless. They imported my client contact list and populated the demographic info in 1 easy step. They do all the billing from submission to payment with a simple click of a button from me. They provide friendly telephone access to knowledgeable support techniques late evening hours and weekends. They follow up each support call with an email explaining all steps they took during the call and instructions for me to complete any details that may need follow through from me. They make business management a breeze which is saying a lot coming from a completely uninformed therapist like myself. Thank you Therapy Notes­čśŐ

Pros

I love the ease of use and practical applications Therapy Notes provides. They do ALL the billing work from submission to payment and they provide telephone access to technicians after hours and weekends.

Cons

I love everything about Therapy Notes. I have zero complaints.

Alternatives Considered

TheraNest and SimplePractice

Reasons for Switching to TherapyNotes

Easy to use and understand tools which frees me to do what I do best - provide counseling services to my clients. Therapy Notes provides telephone contact with Fast, Friendly, and Efficient Support Staff!!!

Response from TherapyNotes

Thank you Tammy for the glowing review!

Replied 14/06/2021
Marcia R. Marcia R.
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 07/03/2021

TherapyNotes is strong overall but has numerous problems it hasn't addressed since its...

I wish I had started with a different program. I am not satisfied. I am not all that computer literate and just want something that gets the job done, and I'm too entrenched (and lazy?) to go to something else like SimplePractice.

One more complaint: I have been a psychologist for over 25 years. I don't need the condescending ways that TherapyNotes literally PREVENTS YOU from, rather than cautions you about, doing certain notes out of order. Cautioning is a superb idea. We all get sloppy. Preventing is something altogether different. If I got a lecture (which I did) from someone who received their clinical psych PhD from my alma mater,UCLA, I might not be offended by the condescending tone I received when the woman informed me about the "golden thread" for conceptualizing clients. There was no "we chose to...." They are RIGHT.

And another: you can enter a considerable amount of information, especially in billing, and then be told it can't be stored because it isn't properly allocated, or whatever. Can't they store it and flag it so you can return? I've wasted a lot of time here. There's no way to know in advance that you'll lose the information until you go to save it.

Pros

I like the electronic billing feature and the fact that it receives and allows recording of Electronic Remittance Advice from payers; the scheduling feature; ease of entering initial billing information from electronic ERAs (though there are other huge problems with billing); some aspects of the notes section; customer support by phone (but not via email); hours available for phone support, including weekend; other areas I'm not thinking of at the moment. Even though I can't recommend it, I do think it has many strengths.

Cons

(1) The billing area has countless flaws that my husband, a software developer on Mac and Windows for nearly 40 years, has called to their attention to no avail. When I note these weaknesses, they sound like it's the first time they've heard about it and "pass it on to their team." If you work with Medicare clients or clients who rely on two insurers, watch out. Most Medicare patients have secondary insurance that does not show up in the billing area so that you basically have to use a cumbersome process to enter secondary payment, and it's not immediately clear who paid what, as payments by each don't show up side-by-side in Billing, each associated with the proper payer. If you aren't a provider for the secondary, you have to use a "trick" to enter it. It is not intuitive overall. (2) While phone support is good, email is poor. I write in thorough explanation of the problem so that it can be solved in one go. Most times I write to them, I get a condescending first response that blows me off and requires another complex email essentially conveying the same information. (3) There is no manual. They've been in business too long for this. (4) The articles don't cover enough. For example, I entered "set place of service." Sounds easy, but no hits. (5) They put a lot of resources into tele-therapy when the pandemic hit, which appeared to divert programmers. They make lots of money; why not hire more?

Response from TherapyNotes

Thanks for your feedback. We'll be reaching out directly, particularly so we can clarify what billing issues you're seeing.

1. We're unaware of what flaws you're referring to but, hope to learn more. We do have some improvements coming out soon to improve secondary insurance, so hopefully this will address your concern.
2. We will look into why you received poor email support. The people that answer email are the same people that provide stellar phone support.
3. We have no plans to have a printed manual. The Help Center (support.therapynotes.com) is our digital manual.
4. If you can't find your answers in the help center, please call for support and we'll help out. We are readily available. I agree there's an opportunity to add more content.
5. We didn't divert anyone to work on telehealth. There are 6 development teams, one of which was already working on Telehealth. We are always hiring more developers.

Replied 10/03/2021
Diana C. Diana C.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

5
Reviewed on 18/10/2021

My experiences with TherapyNotes

It took several days until I was familiar enough with the software to get necessary forms filled to electrically submit and to learn how to upload necessary information.
Then it took another 2 weeks for me to load in all information so I was able to submit forms.
The support staff is super and the pod casts and information given is very helpful. The staff have a lot of patience as I had some questions that I asked over again and they had to continue to give me same answers as it took time
to learn enough of the program to be on my own. Now, although not an expert I feel I am very pleased to stay with this program and believe that overall it is a big improvement over my previous biller. Keeping up with submitting forms, with progress notes and all necessary paper work is much easier.

Pros

I could use it anytime. could fit it into my irregular work hours
The cost seemed reasonable
The support is fantastic.
I find the system is complete for a psychotherapist. All records in one place plus electronic billing

Cons

Feeding Patient information could be easier such as from hand written intake forms to system.
A very old but no longer existing software "Therapist Helper." Had a face sheet fill in per patient and all info was in and fed into the other areas of the system.
The time it took to learn and to put in all info from my 18 or so patients to the system.
Needing to fill out forms for NGS medicare and one other insurance company and then wait a week to several weeks to get approved to have forms sent electronically,

Barry S. Barry S.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 28/05/2021

Initial impression

Overall, very positive experience. Although it proved to be frustrating in the early stages, I realize that IÔÇÖve been able to upload a practice of about 30 patients within a month, and get more comfortable with the system.

Pros

I appreciate the cues promoting more detailed and specific treatment planning. I also really like the to do list, accessible from the main page, as well as in each client record. I have found the phone support to be excellent although at times, the wait to speak to a support person can be long.
The main reason I continued with therapy notes was the opportunity to use their card services, which appears to have the lowest fees of the more common credit card service providers.

Cons

I would like to be able to more easily customize the reporting aspects of the clinical note and treatment plan. And the billing component has been rather awkward to use.

I was, however, dismayed that my application to enroll in credit card services was denied, due to lacking proof of an office lease. I am primarily doing virtual care and so I lease hourly when I need to see a client in person. I am hopeful that the client services support person has found a solution and I should be accepted for credit card services within a couple of days.

Alternatives Considered

SimplePractice

Reasons for Choosing TherapyNotes

I had retired from Kaiser Permanente after 22 years, and epic had been the EMR for the past approximately 16 years

Switched From

EpicCare EMR

Reasons for Switching to TherapyNotes

To be honest, if I do not get credit card services, I will likely at least trial simple practice, as it is being used by one of the agencies for whom I do some contract work

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