Business VoiceEdge

2.8
Overall rating
Reviews

2.8
Overall rating
Reviews

About Business VoiceEdge

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets. Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.
Business VoiceEdge Software - Auto attendant configuration
Business VoiceEdge Software - Self-service portal
Business VoiceEdge Software - Communication modes
Business VoiceEdge Software - Dashboard
Business VoiceEdge Software - Call transferring
Business VoiceEdge Software - Reception console
Business VoiceEdge Software - Auto attendant configuration - thumbnail
Business VoiceEdge Software - Self-service portal - thumbnail
Business VoiceEdge Software - Communication modes - thumbnail
Business VoiceEdge Software - Dashboard - thumbnail
Business VoiceEdge Software - Call transferring - thumbnail
Business VoiceEdge Software - Reception console - thumbnail

Business VoiceEdge pricing

Business VoiceEdge does not have a free version. Business VoiceEdge paid version starts at US$29.95/month.

Starting Price:
US$29.95/month
Free Version:
No
Free trial:
No

Alternatives to Business VoiceEdge

Business VoiceEdge Reviews

Feature rating

Value for Money
2.6
Functionality
2.8
Ease of Use
2.8
Customer Support
2.5
5 reviews of 53 View all reviews
Adriana
Adriana
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2018

We love Business VoiceEdge! We know that our phone system is as professional as can be!

This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Pros

I love that we are able to set up different options for when our business is closed or for holidays.

Cons

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Daniel
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 15/02/2018

VoiceEdge is a solid phone system that meets all of our needs.

Pros

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Cons

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Travis
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/06/2024

Avoid At All Cost

It has been a nightmare.

Pros

None, the service has been a nightmare from the beginning.

Cons

Everything setting it up has been a nightmare. In the first 2 months we were left without service multiple times. One of the times we were without phone service for over 1 week due to comcast sending us faulty equipment and taking over a week to correctly diagnose and replace it. This cost us a huge amount of money and aggravation and Comcast offered us a $100 statement credit for the failure. It was basically a slap in the face saying the don't care about our business. I explained to them that not only did we lose business but I had to forward all the lines and pay an answering service answer phone calls and they basically said that wasn't there issue despite their incompetence leaving us without phones for over a week.

Emily
Emily
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
4

4
Reviewed on 29/05/2018

Great phone system

Pros

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Cons

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

Josh
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 11/02/2021

Horrible

horrible

Pros

nothing about this service was good. From the sales team to the service. It's horrible

Cons

I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast.

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