3.6
Overall rating
Reviews

3.6
Overall rating
Reviews

About PrimePay

PrimePay makes payroll and HR complexity disappear for small and midsize businesses. We've packaged 37 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional "I can't believe how simple that is" experiences for HR and finance pros and every employee. More than 18,000 clients rely on the PrimePay Platform to replace manual work, replace compliance worries, and stop wasting time on things that should just work, so they can get back to work. Want to know more about our technology? • It just fits. PrimePay is HR and payroll on your terms – a plug and play solution that gives you options, so you can quickly start with basic payroll or HR and add time tracking or benefits when you need them. • It just works. PrimePay is an HR and payroll solution that does what it should do – what you and every employee expect. Checks are right, taxes are taken care of, and benefits are clear. And the entire process is fast and simple for HR. • We’re all in. PrimePay takes service seriously, and we’ve proven it for decades. So you’ve got a guide to help you through all the challenges and changes that come with managing HR and payroll. To learn more, visit primepay.com.
PrimePay Software - Payroll Dashboard
PrimePay video
PrimePay Software - Payroll Dashboard - thumbnail

PrimePay pricing

PrimePay does not have a free version but does offer a free trial. PrimePay paid version starts at US$60.00/month.

Starting Price:
US$60.00/month
Free Version:
No
Free trial:
Yes

Alternatives to PrimePay

PrimePay Reviews

Feature rating

Value for Money
3.5
Functionality
3.5
Ease of Use
3.5
Customer Support
3.5
5 reviews of 181 View all reviews
Deborah
Deborah
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2018

Excellent

They help keep my client's businesses successful. Prime Pay Payroll Service's Reports and Web Site are easy to use.

Pros

As a Sole Proprietor Certified Public Accountant, I have many small business clients. All my clients use Prime Pay Payroll Service. Prime Pay is very easy to work with. Prime Pay works with me to deal with all payroll issues that happen during each fiscal business year.

Catherine
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 19/03/2019

SyncHR from a Users Perspective with some insight into the Admin Side

Overall it has been nice and simple to use. Nice UI for the most part and it allows company wide announcements for updates and so forth. It's a nice place to house tax documents and benefit information.

Pros

It is pretty straight forward in terms of where you need to go to look for certain things. Sign in and you have a menu of the different things you have access to depending on what your HR wants you to see. We can access our tax info and see our personal info. It's really easy to make changes to your information if needed. Clocking in and clocking out is straight forward and if any change requests are needed that is easily doable as well. Requesting time off is very simple and to the point which is always helpful, your balances are readily available.

Cons

From time to time it glitches and I can't even log in or if I log in I can't access any other pages except the one that you land on once you log in. At times clocking in lags and it looks like it freezes but then when you refresh or clock in again it logs both clock in/out times. From the admin perspective approving changes at times gets missed or the changes don't get saved properly. It would be nice if for example adding time or making changes, the time will calculate for you, say adding 4.37 hours to 12:17pm to complete an 8 hour shift.

Erica
  • Industry: Wholesale
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/08/2023

Poor Quality Service and Support

Website is very clunky and impossible for employees to use unless they are using the website. Apps only work for iPhone users and not for androids. Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data.

Pros

The implementation team was very responsive.

Cons

We went live with SyncHR/Primepay January 1, as of today 8/14, Q1 and Q2 taxes have not been filed properly, and I have not received any responses on how they will be resolved. I send a follow up email weekly, but there have been no updates in 3 months. Implementation went rough and all employees W4 information was uploaded incorrectly, causing problems on employee taxes. Employee direct deposits uploaded incorrectly. The platform was literlly slapped together in hopes that we would find and solve their issues when we went live, instead of giving us the time to test everything ahead of time. 8 months into this project, I am still finding issues where I was told was resolved, but are not. Not a single ticket has been resolved. Worst customer service I've ever experienced.

Thomas
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

4
Reviewed on 12/09/2019

PrimePay Review

The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

Pros

We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

Cons

The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

Response from PrimePay

Thank you so much for your kind review,Thomas. We're so glad to hear that you've enjoyed working with our team. We look forward to continued success together!

Replied 13/09/2019
Gregory
Gregory
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2018

always great fast service

ease of use, great support

Pros

software is user friendly the implementation was quick, training was well organized, and questions were handled effortlessly

Cons

there are no real issues other than reporting of labor dollars by job type broken out to multiple departments with associates that work varied departments

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