NextGen Office

4.0
Overall rating
Reviews

4.0
Overall rating
Reviews

About NextGen Office

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance. For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge. NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.
NextGen Office Software - NextGen Office telehealth
NextGen Office Software - NextGen Office patient portal
NextGen Office Software - NextGen Office e-prescriptions
NextGen Office Software - NextGen Office patient chart
NextGen Office Software - NextGen Office MIPS dashboard
NextGen Office Software - NextGen Office digital diagnosis
NextGen Office video
NextGen Office Software - NextGen Office telehealth - thumbnail
NextGen Office Software - NextGen Office patient portal - thumbnail
NextGen Office Software - NextGen Office e-prescriptions - thumbnail
NextGen Office Software - NextGen Office patient chart - thumbnail
NextGen Office Software - NextGen Office MIPS dashboard - thumbnail

NextGen Office pricing

NextGen Office does not have a free version and does not offer a free trial. NextGen Office paid version starts at US$300.00.

Starting Price:
US$300.00
Free Version:
No
Free trial:
No

Alternatives to NextGen Office

Compulink Healthcare Solutions

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NextGen Office Reviews

Feature rating

Value for Money
3.8
Functionality
3.9
Ease of Use
3.9
Customer Support
4.0
5 reviews of 1,264 View all reviews
JEFF
JEFF
  • Industry: Entertainment
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/06/2020

NextGen Healthcare-Still a leader in Patient/Physician communication

This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Pros

I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Cons

I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

Barry
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 21/08/2019

Get to know it

Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze

Pros

Everything thing you need is there. Options are unlimited. Navigation is straight forward once you learn the system. Support is knowlegible and fast.

Cons

Tough to learn. Training team needs a lot to be desired

Alternatives Considered

SammyEHR

Reasons for Choosing NextGen Office

Bad support and very expensive to use

Reasons for Switching to NextGen Office

Betting linking with other ears , but tough decision
Cheryl
  • Industry: Medical Practice
  • Review Source
Value for Money
0
Features
3
Ease of Use
3.5
Customer Support
4

3.5
Reviewed on 19/09/2014

Great potential, but needs some improvement!

Pros

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

erin
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/04/2024

Next gen is a wonderful tool for the office and for customer service personnel to use.

Pros

The real time updating is amazing a patient can call right away with questions and we can get the answers.

Cons

I really do not have a negative. I enjo9y this product.

Jay
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/09/2019

About to go live

In my heart I know, after the growing pains, it will be a good product. They have a lot of videos to watch and webinars available. Call back is never as quick as when you need help.

Pros

2015 certified
APMA partnered to work with them. NextGen uses APMA registry.
Health Fusion was already purchased by NextGen so they aren't going anywhere.
Customizable

Cons

1. It looks great when sales people show you but out of the box requires A LOT of customization. Of course, the good is that it is able to be customized - but YOU do it.
2. YOU do all work. They show you but you DO it
3. Many of the verbage they use looks good until you READ it. Then you realize how many changes YOU need to make.

Alternatives Considered

SammyEHR

Reasons for Choosing NextGen Office

MM closing up shop - sucks

Reasons for Switching to NextGen Office

Sammy not 2015 certified Small company (may be sold) - MM has scared me. Otherwise, this was a GREAT podiatry software

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