About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration. The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensation or overtime rules. QuickBooks Payroll supports organizations by providing customizable handbooks to define vacation policies, salary or commission structures and dress code for new hires. Pricing plans for HR software and payroll services are available on a monthly basis.
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted
QuickBooks Payroll Software - Payroll employee list
QuickBooks Payroll Software - Payroll Dispersement
QuickBooks Payroll video
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted - thumbnail
QuickBooks Payroll Software - Payroll employee list - thumbnail
QuickBooks Payroll Software - Payroll Dispersement - thumbnail

QuickBooks Payroll pricing

QuickBooks Payroll does not have a free version but does offer a free trial. QuickBooks Payroll paid version starts at US$70.00/month.

Starting Price:
US$70.00/month
Free Version:
No
Free trial:
Yes

Alternatives to QuickBooks Payroll

Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software...

Church Windows

Church Windows is a hybrid church management solution that helps church administrations manage their day-to-day...

ShelbyNext Financials

Shelby offers church financial software that is used by and made for churches, denominational headquarters, faith-based...

ADP TotalSource

ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of...
Xero is an accounting system designed for small and growing businesses. Xero connects small businesses with their...

SurePayroll

SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form...

QuickBooks Payroll Reviews

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.4
Customer Support
4.3
5 reviews of 844 View all reviews
Peter
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/07/2023

Easy to deploy payroll system for any sized organization

Easy to use, easy to set up and get going

Pros

The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.

Cons

It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.

Alternatives Considered

Gusto

Reasons for Switching to QuickBooks Payroll

Full range of use offerings
Shannon
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/02/2023

Works great! Syncs with QB.

Overall it's a strong product with all the features most people will need for their business. I used it for 2 restaurants and was very pleased with it. It's great to have all your finances in a single place.

Pros

I liked that it allowed me to keep my business finances in one place. It was easy to use and less expensive than a payroll company like ADP or paychex.

Cons

The accounts in my chart of accounts it setup would sometimes be confusing.

Alternatives Considered

Square Payroll

Reasons for Choosing QuickBooks Payroll

Cost and minimizes multiple softwares.

Switched From

Paychex Flex

Reasons for Switching to QuickBooks Payroll

At the time it made sense for my business to consolidate software into a single suite.
Kimberly
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 29/12/2020

Quickbooks Payroll don't be fooled

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Pros

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Cons

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

Alternatives Considered

Paychex Flex

Reasons for Switching to QuickBooks Payroll

Price and integration with accounting software.
Suzanne
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/08/2023

Best, easiest to use and cost is comparable to many other systems

It's critical in any business to have your employees be able to depend on consistent and accurate pay. That's all they ask of their employer. I consider it my highest obligation to make sure and get this right for them.

Pros

Easy to use, flexibility of payperiods, handles tax deposits and most quarterly reports, reporting is customizable so I can do research and troubleshooting whenever needed.

Cons

So far I haven't found anything I don't like. If I ever have a stumbling block, it's answered by contacting customer service.

Andrew
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
1

5
Reviewed on 18/05/2023

Very easy Payroll

Very simple product to use. The setup was very easy and guided .

Pros

The ease of just inputting the hours and it calculating everything else makes this a great product.

Cons

I feel that it doesn't calculate the sick mandated sick time correctly

Alternatives Considered

ADP Workforce Now

Reasons for Switching to QuickBooks Payroll

Because of how inexpensive it is and ease of use.

Related categories