About Adobe Captivate Prime

Adobe Captivate Prime is a learning management system that enables users to set up and measure students’ training. Its features include auto-assigning activities, recurring certification training, reports and notifications, user management, course equivalent offerings, instructor sessions, and a mobile app with screen recording functionality. The Fluidic Player feature provides an e-learning experience that is compliant with video files, PDFs, DOCX, SCORM, and xAPI. The Enroller feature allows users to assign roles, learning programs, and courses to individuals as well as teams. Users can assign activities to learners based on skill sets, roles, and locations. The system also automatically reassigns certifications once designated courses and learning programs are completed. It can also automate reports, group assignments, email notifications, and reminders. Instructors can manage activities by scheduling and rescheduling sessions, marking attendance, accepting student submissions, and more.
Adobe Captivate Prime Software - Adobe Captivate Prime - Learning programs
Adobe Captivate Prime video
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Adobe Captivate Prime pricing

Adobe Captivate Prime does not have a free version but does offer a free trial. Adobe Captivate Prime paid version starts at US$4.00/month.

Starting Price:
US$4.00/month
Pricing Details:
30-day free trial, no credit card required. $4 per month per registered learner.
Free Version:
No
Free trial:
Yes

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Adobe Captivate Prime Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 604 View all reviews
Francis M.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/04/2020

Captivate as a tool for LMS

Still a newbie will know more as i interact. However the features are what drew us to this software

Pros

presentation development and deployment as well as integration to adobeconnect

Cons

Instal was a handful
and took very long.

Tony B.
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/08/2019

Captivate Prime - getting better

It has been good for setting up the programme - but I cannot really fully commercialise the programme until document security is better. It is easy to use, a good interface for learners. It has been a good experience but a little way to go yet in some parts of the application.

Pros

The product is evolving and starting to become a lot easier to use - a simple PDF manual would also help to bring new administrators on. It does the job well and the licencing is flexible. It is so much improved from around 18 months ago. I have found the product easier to manage and the addition of some simple features like deletion of modules has made content easier to catalogue and manage.

Cons

The product still has not adopted to meet commercial training provider needs, there is no paywall for example. There are also some simple things that commercial training providers need - after much discussion with ADOBE ACROBAT PRO DC teams, the pdf security (no printing or copy/pasting settings) are undone by PRIME when content is loaded (users can simply highlight, copy and paste content). This means a student or anyone accessing the programme can easily copy/paste content. This simply creates the capacity for IP loss. Its a small change I suspect - but critical in protecting IP for commercial providers. In the end I have had to use a workaround with MP4s. Support on the PRIME side was contradictory - despite ACROBAT testing the feature.

Alternatives Considered

Inquisiq and SAP Litmos

Reasons for Switching to Adobe Captivate Prime

Great pricing, it was obvious that early on that the product was in its infancy and I was in no rush to launch as I was busy creating content. I would not switch now as the product has evolved and is close to what I need.
Hannah F.
  • Industry: Environmental Services
  • Company size: 51-200 Employees
  • Used for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 02/03/2019

Captivate - the reason we don't have a training department anymore. Endlessly buggy w/ rude...

We no longer have a training division, because of Adobe Captivate & Adobe Captivate Prime. If you don't have an enterprise license, their support team has no interest in helping you. It takes a huge amount of evidence to convince the support team that your bug or complaint is valid, they insist on blaming you or the user. Everytime one bug was solved, another one appeared.

When we realized that Captivate was more embarrassing than helpful, we had to close our training division. We didn't have the financial or time resources to re-build all of our training module on a new platform. While we used Captivate, it caused so many of our students to be angry at us. We had to give many refunds. Most importantly, it damaged our reputation.

Pros

The most basic level functionality is pretty simple to understand.

Cons

We built our entire curriculum on Adobe Captivate (100s of files). When we used Moodle as our LMS, we often had problems. For example, the user needing to enable pop-ups and unsafe scripts, the files freezing, and a student watching the entire lesson and then not having it register as completed.

We assumed that Moodle was the problem. So, we moved our courses to Adobe Captivate Prime (which required considerable time and effort).

To our dismay, the problems did not improve. If anything, they got worse.

There are many things I could talk about, but the worst was the support. They were so unwilling to admit fault. A specific example of this is when they had a bug with the radio buttons in Captivate quizzes. The first several times I tried to contact support about the problem, they blamed the problem on the users. Only after I'd sent them several user complaints, screenshots, and videos did they start to listen. Even then, it took me being very assertive to get them to admit that the problem was on their end (& would take months to fix).

Other issues: I couldn't manually mark buggy lessons as complete for students. Students had to enable "unsafe scripts." Many problems were unrepeatable - a students would send me a screenshot of a problem. I'd wouldn't be able to re-create. They they'd try again later and it would work.

Because all of our lessons were built in Captivate & even Adobe's solution couldn't play them, we closed our training department.

Mitchell F.
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/02/2020

Solid LMS that's in the process of improving.

The software meets our needs, and hosts all content we need. It takes a lot of learning to grasp the system, and you will be doing most of the learning on your own. Certainly a competitive service. Definitely worth your consideration.

Pros

This software has all the features that you may be looking for in an LMS. It has some CRM features, can host all standard e-learning file types, has a social learning function, and allows for a solid user experience.

Cons

I didn't like how there is no method to execute all functions on the LMS without swapping between user profiles. Admin has certain permissions, as does the author and learner roles. It's your responsibility to learn which profile type does what.

Additionally, the customer service is quite slow. If you're looking for quick support on the service, you'd be better off troubleshooting on your own. I rarely get an appointment with my CapPrime rep within the same week I request it.

Finally, the system is inexpensive, but requires a big upfront cost. They currently only offer a 3-year commitment plan to the service. If I would've known about the speed of customer service I would've reconsidered our choice.

Alternatives Considered

Docebo and Absorb LMS

Reasons for Switching to Adobe Captivate Prime

Inexpensive price and ability to integrate with other Adobe applications easily. (e-sign, connect, acrobat etc.)
Kim F.
  • Industry: Individual & Family Services
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4
Reviewed on 30/01/2020

Struggling Novice

[SENSITIVE CONTENT HIDDEN] has been great to work with, however, when items need to be escalated sometimes the issue is with Captivate and not Prime or somewhere in the upload. It would be very helpful to have someone who understands both software. Also, the people at the help desk are nice, but I lack confidence in their knowledge. There have been a couple of occasions where they think something can be done, but when testing it, realize it cannot be done. If this is my escalation point, I feel they should be experts. Something as simple as the non-optional playbar should be common knowledge with an expert.

Pros

Ease of updating courses. I appreciate the sandbox so that I can test and learn. The ability to add branding. Preview as learner.

Cons

Toggling between Author and Administrator when uploading a course and assigning learners. Non-optional playbar. Deciding on how many points are needed to complete a skill. When the system is new it is an unknown number. Some modules within a course receive a checkmark when complete, but some show complete, but a checkmark is not displayed. This is confusing for the learner. Set incidents for completion based on when the course was pushed. For example, if a course is pushed automatically and should be completed within 2 weeks. It appears that the software will all set an actual date due.

Reasons for Switching to Adobe Captivate Prime

The presentation seemed more user-friendly than it actually is. I liked the option for social learning. I liked the graphics on the dashboard. It had more of a high-tech look. I felt that Adobe products, in general, are focused on being high-tech and therefore, the product would remain fresh and current looking.

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