About PatientPop

PatientPop helps physicians and health care providers attract patients through healthcare sites and social media profiles. The solution provides an appointment-scheduling module that allows patients to request appointments through provider websites or social media accounts. Appointments are added to provider schedules through integrations with various scheduling solutions, along with patient histories. It also captures how which search engines and websites patients use to find provider websites. PatientPop sends automated reminders to patients before appointments, and patients can also schedule new appointments in case they are unable to attend. Additionally, patients are sent a satisfaction survey after an appointment. The solution helps users analyze the survey responses, view patient feedback and manage a practice’s online reputation. Support is provided via email and phone. Pricing is per user per month.
PatientPop Software - Follow up survey
PatientPop Software - Book appointments
PatientPop Software - Multiple devices
PatientPop Software - Follow up survey - thumbnail
PatientPop Software - Book appointments - thumbnail
PatientPop Software - Multiple devices - thumbnail

PatientPop pricing

PatientPop does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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PatientPop Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.3
Customer Support
4.0
5 reviews of 148 View all reviews
Nikhil
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2020

Easy way to drive up patient volume

The customer service has been amazing and product has been exceptional.

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Shonda
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/01/2021

Very receptive

Took us a while to get it up and running, but now we love it!

Pros

When we have suggestions and corrections they listen and evaluate and grow the platform and improve it. They are very open and receptive to input for what works for our practice.

Cons

A little slower than our previous desktop program because it is cloud based, but that is what we were looking for to run our 3 practices.

Alternatives Considered

PatientNow

Reasons for Choosing PatientPop

Needed a cloud based and more comprehensive program
LaDonna
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 12/07/2022

Great app

Pros

Being able to message patients, patients being able to request appointments, and telemedicine

Cons

Customer service could be a little better but other than that I am completely satisfied

John
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 04/07/2022

I wanted to like PatientPop. Sadly, I can't.

Enormously disappointed. I switched from PPL Labs bcause that company insisted on using my URL to build my website on their platform and OWNING my website. This is a way to lock you in to their subscriptions. If you opt out, they take down your website. I left PPL Labs for that reason. I specifically asked PatientPop if they did this, and insisted that I must own my own website and my data from Google Analytics, etc. I was repeatedly told by the sales person that I would. Then, I didn't receive a copy of the contract and made the mistake of trusting what I was told. Well, Patient Pop owns my website and is holding it and my Google Analytics data hostage, just like PPL Labs. The queslity of the website they built for me is very rudimentary with little functionality.
Then, the reputation management is abysmal. In 4 months and havingseen a few hundred patients, only 5 ratings have occurred, two of which I asked for. There have been only 2 written reviews, both of which I asked for. The way they reach out for ratings and reviews is bumbling, inefficient and ineffective.
Once you are "onboarded" no one answers your questions. You get polite form emails with no real help, but this is only after long delays.

Pros

There is no information they provide me that I can't get elsewhere in a better lay out.

Cons

No evidence of any substantive benefit.

Becky
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2021

Increased our visibility

PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date.

Pros

Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track.

Cons

It's another system to manage which can be difficult for staff.

Alternatives Considered

Google Calendar

Reasons for Switching to PatientPop

Came highly recommended and sales team was very accommodating.

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