About Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business operators track the physical location of their fleets and monitor their drivers' behavior to stay complaint with ELD and FMCSA regulations. The installed GPS device provides real-time traffic updates and displays the best available route to drivers. It collects data on unnecessary halts, vehicle performance, breakdowns and fuel waste to the back-office managers. The solution combines 'Hours of Service' with the GPS tracker and other sensors installed in the vehicle to record the driver's working hours for HoS logging and ELD mandate. Samsara offers a per device per year subscription license that includes phone-based technical support for its users. This solution can be installed in trucks, school buses, delivery vehicles and more.
Samsara Software - Samsara dashboard
Samsara Software - Samsara dash-cam footage
Samsara Software - Samsara hours of service reports
Samsara Software - Samsara route scheduling & tracking
Samsara Software - Desktop and Mobile View
Samsara Software - SC21 Bullet Angled
Samsara video
Samsara Software - Samsara dashboard - thumbnail
Samsara Software - Samsara dash-cam footage - thumbnail
Samsara Software - Samsara hours of service reports - thumbnail
Samsara Software - Samsara route scheduling & tracking - thumbnail
Samsara Software - Desktop and Mobile View - thumbnail

Samsara pricing

Samsara does not have a free version but does offer a free trial.

Pricing Details:
Contact Samsara for pricing information.
Free Version:
No
Free trial:
Yes

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Samsara Reviews

Feature rating

Value for Money
3.9
Functionality
4
Ease of Use
4.2
Customer Support
4.0
5 reviews of 233 View all reviews
L. houston S.
  • Industry: Logistics & Supply Chain
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/09/2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Alternatives Considered

Verizon Connect and Fleetio

Reasons for Choosing Samsara

Samsara is robust, very user-friendly, and is scalable.

Reasons for Switching to Samsara

Capterra reviews!
Tate F.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 28/12/2019

The smart, do everything, connected vehicle solution.

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Julia F.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1
Reviewed on 24/03/2022

Buyer beware

Samsara engages in unethical business practices. Buyer Beware.
I had canceled my contract and purchased another system.
The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around.
Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account.
I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you.
They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical.
GO ELSEWHERE.

Here was my letter to their finance dept
"1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this.
2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day.
3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it.
4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand

Pros

Easy to install
Provides GPS tracking but not as detailed or accurate of other companies.

Cons

Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit.

Gurninder R.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/02/2022

A Reliable Electronic Logbook

Pros

It's best automatic electronic log book with lot of features like realtime tracking, ifta management, over speed notification, dash cameras, violation notifications.

Cons

The price point can be considered as the only con.

Bruce V.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 03/05/2021

Great Asset

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Pros

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

Cons

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

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