About Samsara
Samsara pricing
Samsara does not have a free version but does offer a free trial.
Alternatives to Samsara
SolBox
Samsara Reviews
Feature rating
- Industry: Logistics & Supply Chain
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Samsara is an excellent Fleet Management software
I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!
Pros
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!
Cons
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.
Reasons for Choosing Samsara
Samsara is robust, very user-friendly, and is scalable.Reasons for Switching to Samsara
Capterra reviews!- Industry: Transportation/Trucking/Railroad
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Great Asset
Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.
Pros
Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.
Cons
App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app.
Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.
- Industry: Transportation/Trucking/Railroad
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Samsara Commited Fraud Against Our Company
I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.
Pros
I have no Pros after there was continuous issues throughout the time I was locked into my contract.
Cons
Read my overall experience worst experience ever!!!
Response from Samsara
We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Worst Customer Service ever. You can never get anyone to call you back.
The cameras and program themselves are pretty good, but I will not stay with Samsara due to terrible customer service and way to many billing / accounting errors that they want to says is the customers fault when it is defiantly theirs.
Pros
It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving
Cons
The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.
Response from Samsara
Thanks for bringing this to our attention Renee, we'll be sure to investigate and aim to get this resolved as soon as possible. Thank you for being a valued customer!
- Industry: Transportation/Trucking/Railroad
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Samsara Review
The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.
Pros
Customer fueled app and software updates.
Cons
The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.
