About Toast POS
Toast POS pricing
Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at N/A.
Alternatives to Toast POS
Toast POS Reviews
Feature rating
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Incredibly Efficient!
Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.
Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.
Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.
Alternatives Considered
Aloha EPOSReasons for Choosing Toast POS
The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.Switched From
TouchBistroReasons for Switching to Toast POS
While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.Response from Toast
Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!
- Industry: Hospitality
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
I'd give it a 10 but then it would be perfect!
Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Pros
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Cons
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Reasons for Choosing Toast POS
We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.Switched From
NCR AlohaReasons for Switching to Toast POS
Price, support, system useResponse from Toast
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
- Industry: Restaurants
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Zero customer support/follow through
Frustrating calling into customer service. Long wait and incompetent. Clueless when you talk to the rep after having to click 18 options before you get to a live person. Better yet, assign a case number and a month later, go through the same process of 18 clicks before getting to someone on the phone and only to find out the case is still open.
Pros
As an administrator, the backend reporting and analysis is pretty easy to navigate.
Cons
Syncing with payroll has been a big issue but seems to be getting better.
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
system is poorly developed and fragile
TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone
Pros
nothing.....everytime there is any change or system maintenacne, everything falls apart.
Cons
UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Lacking in customer service
Pros
User friendly and efficient. That pretty much sums it up but they said my response was too short.
Cons
Many additional charges after purchase
Reports cannot be easily pulled for long date ranges
LACKING IN CUSTOMER SUPPORT
