About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more. This POS system can help streamline inventory management and restaurant operations. Necessary menu updates, such as daily specials, can be made from any Toast terminal or mobile device using the Toast app. Servers can use tableside ordering features and complete payment processing using handheld tablets, known as Toast Go. With this POS solution, Toast users can also track bar tabs and look up drink recipes, helping to improve the overall client experience. The Toast Kiosk is also available for diner self-service options. Toast’s Payroll and Team Management product is a time-saving solution that integrates restaurant POS and payroll systems for seamless time-tracking, approvals, and HR functions. This integration can help a restaurant owner save money by reducing the need for extra software vendors. The Toast POS system also automates standardized gratuities that encourage fair tips, which can improve employee morale within the restaurant industry.
Toast POS Software - Toast POS - Hardware Suite
Toast POS Software - Toast POS - Flex for Guests
Toast POS Software - Toast Flex for Kitchen
Toast POS Software - Toast Go 2
Toast POS Software - Toast Flex
Toast POS Software - Toast POS customizable branding
Toast POS video
Toast POS Software - Toast POS - Hardware Suite - thumbnail
Toast POS Software - Toast POS - Flex for Guests - thumbnail
Toast POS Software - Toast Flex for Kitchen - thumbnail
Toast POS Software - Toast Go 2 - thumbnail
Toast POS Software - Toast Flex - thumbnail

Toast POS pricing

Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at US$165.00/month.

Starting Price:
US$165.00/month
Free Version:
Yes
Free trial:
No

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Toast POS Reviews

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 505 View all reviews
Jeff
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

Aloha Cloud and Time Tracker

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Response from Toast

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied 08/11/2019
Sanford
  • Industry: Sports
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2023

Have Some Toast With Your Brunch. Or Lunch.

With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Pros

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

Cons

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Response from Toast

Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there!

Replied 12/09/2023
Andrew
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
1
Customer Support
2

3
Reviewed on 03/08/2023

Toast POS has been a nightmare

I was excited, but knew i made a huge mistake the day we went live, they ran out the door as soon as we were hooked up with zero training, and it only got worse which is why i'm here.I have a 39 Year old restaurant with a pretty large menu, it wasn't easy to make the switch, but i did, and regret it.

Pros

The handheld device is nice, but i only ordered one, when i tried to send a second one back they told me to keep it, but still charged me for 2 ($100.00) month.

Cons

I was mislead by their sales team, it never felt right but i was sold on the 3rd party integration, once i found out they don't integrate, it took a month to find out the truth, but was still billed for things i didn't receive or use, even things like Caller ID (common 101 stuff with so called older POS companies) i understand they discontinued, but they still charged me for it, and refused to refund without a fight.Bottom line, this has been the single worst decision iv'e made as a small business owner, and it's not over yet, i'm still fighting to learn new system, a system i wish i never moved forward with. do your research, it's not always greener on the other side.If you're a huge company with multiple locations then Toast might work for you, you would also need to have a very small menu with very few modifiers for it to work and be worth it, but honestly after the huge expense monthly plus CC processing is it really worth it?

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

I was under the impression they offered features that i found more valuable like 3rd Party Order Processing and Marketing, however by the time you add up all they have and charge you for it's 70% more than other companies, not to mention they don't actually offer things like 3rd party order integration, unless you use their drivers, that's not what i was told by sales team, now i'm stuck here, and they charged me fully right away and refused any refunds even though i did NOT get what i wanted, also charged me for Caller ID too which was new to they, they scrapped it after we went live, but still charged me and refused to refund.I wish Caller ID was the least of my problems.

Reasons for Switching to Toast POS

What they offered to do and integrate, but they failed to integrate what they said, but still charged 100% right away and refused any refund.

Response from Toast

Hi Andrew, Thank you for your review. We'd like to look into this further and will be reaching out shortly to get this resolved.

Replied 16/08/2023
KRISTEN
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/10/2023

Toast for High-End Restaurant that is part of a Hotel/Banquet/Spa Resport

Positive, for both POS and Payroll. While we have had a few hiccups, I have been impressed with Customer Service and Tech Support in most instances

Pros

Self-Install was a little bit complicated but Toast Support was very helpful. The interface is very intuitive and overall simple to follow and teach. Some financial reports don;t show exactly what we'd like, but Toast Support is helping us create custom reports for everything we need.

Cons

Setting up the menu and revenue centers, especially chaging the revenue centers has been less simple than I'd like.

Response from Toast

Hi Kristen, thanks for taking the time to share your experience using Toast! We're thrilled that the interface is simple enough for you to follow and teach your team. We're always here to help support you! If you haven't already, please join our online community at community.toasttab.com to connect with other restaurant leaders. - Carrisa

Replied 01/11/2023
Verified Reviewer
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/08/2020

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternatives Considered

CAKE POS, Aloha Cloud and Clover

Reasons for Choosing Toast POS

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Switched From

Aloha Cloud

Reasons for Switching to Toast POS

Price, support, system use

Response from Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Replied 27/08/2020

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