About Toast POS
Toast POS pricing
Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at US$165.00/month.
Alternatives to Toast POS
Toast POS Reviews
Feature rating
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
So Great to Have Everything Consolidated
Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.
Pros
One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.
Cons
Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.
Reasons for Switching to Toast POS
More robust and offered more scale as we grow to keep everything on one platform.Response from Toast
Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great POS System for Restaurants
We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems.
Pros
It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen.
Cons
Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Disappointing
Below average. They've kept the software running at all times and that's a huge plus. However, they are charging top dollar and we were expecting a fantastic product. The product is only OK. The service has been spotty; at times good, at times not.
Pros
The POS portion is solid. It's generally easy to use. It's been up about 99.9% of the time which is not true of all software. The people we have dealt with there have been nice and responsive.
Cons
The back end of the software is poorly designed and written. The inventory module is laughably bad; looks like it was designed and written by a college kid in a couple hours. The reporting is also not well thought out. More than once we've found the only option for a pretty standard report is to download data into Excel and manipulate it ourselves. There is no accounting application and no interface with Quickbooks. Generally it looks like a solid group designed the POS and then those people left or started working on other things.
The service during the Covid 19 pandemic has been awful. It's nearly impossible to reach support and honestly makes me wonder if these guys are solvent. We had two management contacts that we would call in cases where we had support issues. Now both of those people have been (apparently) laid off. When we called support the last time, the recording warned that there were 33 people ahead of us in line. I've waited for an hour and eventually given up when there were only 12 ahead of me.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Toast POS
A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business
Pros
Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.
Cons
It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Essential
The best pos out there for all restaurants.
Pros
Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.
Cons
There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.
