About Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app. Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports. Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.
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Lightspeed Restaurant Software - Delivery
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Lightspeed Restaurant pricing

Lightspeed Restaurant does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Lightspeed Restaurant Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.4
5 reviews of 196 View all reviews
Ondrej
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2022

Best POS I've used

We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.

Pros

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Cons

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

VAUGHN
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1

4
Reviewed on 29/04/2020

!!SMALL BUSINESS WARNING!! NOT FAIR

!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.

I have not worked for or worked with a company that does not work fairly with their customers.

I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Pros

The software is comprehensive. Many add-ons are available at high costs.

Cons

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Response from Lightspeed

Hello Vaughn,

We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

Replied 06/05/2020
Jimmy
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

1
Reviewed on 28/06/2017

Horrendous POS System.

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Andrea
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/03/2021

User friendly!

Overall, it is a good experience. The customer service is suitable and helpful. The system itself is easy to figure out.

Pros

I most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night.

The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing.

Cons

The difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing.

Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly.

Daniel
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2018

The POS We've Been Waiting For

Pros

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Cons

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

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