About Lightspeed Restaurant












Lightspeed Restaurant pricing
Lightspeed Restaurant does not have a free version but does offer a free trial.
Alternatives to Lightspeed Restaurant
Lightspeed Restaurant Reviews
Feature rating
- Industry: Restaurants
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Take the plunge, get Lightspeed
Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.
Pros
Ease of use, ease of setup, always someone to help available 24/7
Cons
I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.
Alternatives Considered
Toast POSReasons for Switching to Lightspeed Restaurant
Better setup, better customer service, availability to add other services like online ordering and loyalty program- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Lightspeed at the speed of light!
Pros
The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.
Cons
It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.
Reasons for Choosing Lightspeed Restaurant
Square was not robust enough and their pricing for multiple order entry ipads was too high.Switched From
Square Point of SaleReasons for Switching to Lightspeed Restaurant
It had all the functionality that we needed and the pricing was good and the support is phenomenal!- Industry: Retail
- Company size: 2-10 Employees
- Used for 2+ years
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Review Source
Not interested in much other than sales
Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".
I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.
Pros
I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.
Cons
Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Would (and have) recommeded
With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.
Pros
The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.
Cons
I wish our Chase payment system could be integrated.
Alternatives Considered
TouchBistroReasons for Choosing Lightspeed Restaurant
The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.Reasons for Switching to Lightspeed Restaurant
In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Fantastic system; exactly what we were looking for
When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and excellent service. Now 5 weeks later, the system is up and running in our operation in Jamaica. The installation was quick and easy (and we are certainly no experts at it) The staff training literally took 10 minutes and everybody enjoys working with the program. Most importantly as managers and owners we have all the accurate information available to control sales, waste and possible theft. All information is just a few Clicks away. Incase you don’t know; the help desk is simply phenomenal and well trained. As you can tell, I can recommend lightspeed to any company that looks for a system that clearly was designed for the user and by pros.
Pros
The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.
Cons
Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)