About Raklet

Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication. Raklet enhances member management by offering customer relationship management (CRM) for record-keeping and encourages community engagement with private social networks and smart forms for gathering member information. A dashboard provides a timeline of recent community activity and an at-a-glance view of organizational performance. Data stored with Raklet is secure and kept private and support is available at any time by email or phone. Membership fees, donations or ticket sales can be collected through the platform, and communications can be improved through rich email messages. Raklet operates on a tiered pricing model, offering a free plan for organizations with fewer than 1000 contacts and additional price points designed for small to midsize businesses. Raklet also collects transaction fees for payments received through the platform. It features Android, Windows Phone and iOS mobile apps.
Raklet Software - Dashboard
Raklet Software - Contacts
Raklet Software - Campaigns
Raklet Software - Ticket buying
Raklet Software - Sectors
Raklet Software - Design
Raklet Software - Dashboard - thumbnail
Raklet Software - Contacts - thumbnail
Raklet Software - Campaigns - thumbnail
Raklet Software - Ticket buying - thumbnail
Raklet Software - Sectors - thumbnail
Raklet Software - Design - thumbnail

Raklet pricing

Raklet has a free version and offers a free trial. Raklet paid version starts at US$59.00/month.

Starting Price:
US$59.00/month
Free Version:
Yes
Free trial:
Yes

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Raklet Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.5
Customer Support
4.8
5 reviews of 74 View all reviews
Amando Boncales
Amando Boncales
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/04/2022

Membership & Continuing Technical Education Software

Pros

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members.

In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly.

The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal.

There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there.

It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding.

There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful.

I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Cons

Feature limitations on artifact submission

Response from Raklet

Hi Amando,

Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service.

Best,
Raklet Team

Replied 25/05/2022
Rafael
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 12/06/2024

Efficient Membership Management with Raklet

Overall, my experience with Raklet has been overwhelmingly positive. It has streamlined our membership management processes and improved communication with our members significantly. The support team has been responsive and helpful whenever we encountered any issues or had questions.

Pros

Raklet’s user-friendly interface and comprehensive features make membership management a breeze. I particularly appreciate the ease of creating and managing member profiles, sending out newsletters, and organizing events all from one platform. The customization options for membership levels and payment plans are also impressive, allowing for flexibility to suit our organization’s needs.

Cons

While Raklet offers robust features, I found that some advanced customization options could be more intuitive to navigate. Additionally, occasional technical glitches or slow loading times can occur, although they are usually resolved quickly by the support team.

Joaquin
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/09/2024

Raklet is a great competitor in a saturated and expensive market

Pros

Easy to install, easy to use, fantastic customer support - responsive and helpful. It has same features as traditional community software/platforms for a fraction of the price.

Cons

The overall generic/initial look is not too ‘modern’, and unless you’re a bit tech savvy it’s hard to modify.

Alternatives Considered

Hivebrite

Reasons for Switching to Raklet

Raklet is way cheaper than Hivebrite and has the same core functionality. The only difference was that Hivebrite has a more ‘professional’ look, but it wasn’t worth the extra money
Julia
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 06/07/2023

Terrible customer service and you have to pay to use the main features.

I hope that Raklet have a look at their customer service.

Pros

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Cons

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Response from Raklet

As the founder of Raklet, I want to provide more insight into this situation. We have been operating as a remote company since 2013. This approach allows us to offer the best pricing in the market without compromising on the quality of our product. Our platform is designed to be modern and user-friendly, ensuring a seamless experience for our customers. Additionally, we take pride in offering free email/chat support, and our dedicated team aims to respond to inquiries within 24 hours, often responding within minutes. We don't have false advertising and we offer integrations with Zapier or Make. We saw that there was an event created but still followed up and see if there was an ongoing issue. Then we found out that the main issue - the platform was not usable offline.

Besides all, the trial stage was passed and the monthly subscription was directly purchased. Then cancellation and refund were requested, so we guided and supported the cancellation, but as per our policies, there are no refunds and we explained in detail with documents. Still, it seems like this was written to impact our online reputation.

Replied 23/08/2023
Joe
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 29/03/2024

Found a partner

Better than expected especially with the help on customizations to make it work for our needs

Pros

Accessibility to developers was key to set up the system to suit our needs

Cons

Different time zone means a delay on responses

Alternatives Considered

Mindbody and Punchpass

Reasons for Choosing Raklet

Moved from paper to digital platform to usher us into 2024 and beyond

Switched From

Microsoft Excel

Reasons for Switching to Raklet

Customization capabilities and as a differentiator from what our competitors use

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