About Paychex Flex
Paychex Flex pricing
Paychex Flex does not have a free version.
Alternatives to Paychex Flex
Paychex Flex Reviews
Feature rating
- Industry: Entertainment
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Top-Notch Service
Pros
I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.
Cons
It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Easy to use as an employee
As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.
Pros
Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.
Cons
While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Oversold
The sales team over sold on the product. From the first call we were told they were unable to do the items needed. It has gone down hill since. The employees installing are not trained and are unable to train others. The product teams do not know how their actions will impact the others. Spent more time on the phone escalating than implementing. My emails and calls start with begging to be provided instructions on how do the most simple tasks. As we signed up for tax filing services we will will complete the current year then move to another provider. I would strongly suggest not selecting paychex. They have been a huge burden at a premium expense.
Pros
There is greater backend logic in the pay data batch than other products. Beyond that I have nothing positive to share.
Cons
The software is not designed to be easy. The amount of time seeking and searching for general employee information is bothersome.
- Industry: Restaurants
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Paychex flex has worked well for group of restaurants
Paychex flex has helped to make our payroll process smoother & more complete overall.
Pros
We enjoy the ease of use in the app, for both administrators and staff.
Cons
Customer service is sometimes slow to address changes.
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Paychex Flex is great for Vacation Scheduling and Time Clock
Simple to use for both employees and management makes it a great option for your business.
Pros
Makes keeping track of employee vacation times easy to manage without unintended overlap. Digital time clock makes tracking hours and attendance a breeze.
Cons
Honestly no real complaints. Most of my issues are a result of poor internet connection at times.
