Paychex Flex

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

Recording time is relatively easy.
W2s and paysubs are easily obtainable
Easy to navigate

Cons

From a user standpoint, nothing really.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Pros

Paychex has been around a long time and there is a reason for it. Still the gold standard in HR with the number of features in their flagship product and comprehensive suite of HR systems from payroll to benefit tracking to staff database.

Like most the ease of deployment, excellent customer service, mature product cycle and stable version upgrades

Cons

GUI needs improvement, needs to be more touch friendly for IPAD and iOS / android users
provide actionable real time alerts for failures in processing
Support part time / contract workers

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Cons

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Pros

I use paychex because I'm required as part of my contracting and in general I would say it works really well for what we use it for --tracking time worked and time off (including all PTO differentiated into sick, vacation etc) but it occasionally has bugs where someone will enter time in and it will not come through, I can even sit beside them and see them putting in their time. I think this has to do with stability of your internet connection. Just doesn't work as well if you're wifi's not really running strong.

Cons

Again, the only con is just that you have to be really well connected to the internet (way above an "average" connection) in order to make sure you don't have to enter your time again.