About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications. Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity. The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex Software - Paychex Payroll View
Paychex Flex Software - Paychex Admin Dashboard
Paychex Flex Software - Paychex Hiring
Paychex Flex Software - Paychex TAA
Paychex Flex Software - Paychex Personnel Tracking
Paychex Flex Software - Paychex Benefits
Paychex Flex Software - Paychex Payroll View - thumbnail
Paychex Flex Software - Paychex Admin Dashboard - thumbnail
Paychex Flex Software - Paychex Hiring - thumbnail
Paychex Flex Software - Paychex TAA - thumbnail
Paychex Flex Software - Paychex Personnel Tracking - thumbnail
Paychex Flex Software - Paychex Benefits - thumbnail

Paychex Flex pricing

Paychex Flex does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact Paychex for detailed pricing.
Free Version:
No
Free trial:
N/A

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Paychex Flex Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 4,631,040 View all reviews
Steven r W.
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2021

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Alternatives Considered

Payroll Relief

Reasons for Choosing Paychex Flex

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

Switched From

RUN Powered by ADP

Reasons for Switching to Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.
Emmanuel V.
  • Industry: Accounting
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 05/11/2019

Good product overall

It's a good product for a small to medium size company. Again, my review is from a user standpoint, not an administrator. I really have no negative remarks for Paychex Flex.

Pros

Recording time is relatively easy.
W2s and paysubs are easily obtainable
Easy to navigate

Cons

From a user standpoint, nothing really.

Alternatives Considered

Paylocity

Reasons for Choosing Paychex Flex

This was a decision made by upper management.

Switched From

Paylocity
Verified Reviewer
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2021

Still the gold standard of HR software

Excellent experience - used throughout our bank

Pros

Paychex has been around a long time and there is a reason for it. Still the gold standard in HR with the number of features in their flagship product and comprehensive suite of HR systems from payroll to benefit tracking to staff database.

Like most the ease of deployment, excellent customer service, mature product cycle and stable version upgrades

Cons

GUI needs improvement, needs to be more touch friendly for IPAD and iOS / android users
provide actionable real time alerts for failures in processing
Support part time / contract workers

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Paychex Flex

Brand awareness, excellent customer support and pricing advantage
Aline L.
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 03/10/2019

One-stop shop, but not very customizable

Pros

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere.
The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Cons

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks.
it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it.
Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Verified Reviewer
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
2
Customer Support
0

4
Reviewed on 29/06/2021

Love paychex but still some bugs to work out

I love having all of payroll/HR in one place, as do my coworkers. If it even displayed a warning that said "hey your internet is too spotty for entering time" that would save time and--most importantly--frustration.

Pros

I use paychex because I'm required as part of my contracting and in general I would say it works really well for what we use it for --tracking time worked and time off (including all PTO differentiated into sick, vacation etc) but it occasionally has bugs where someone will enter time in and it will not come through, I can even sit beside them and see them putting in their time. I think this has to do with stability of your internet connection. Just doesn't work as well if you're wifi's not really running strong.

Cons

Again, the only con is just that you have to be really well connected to the internet (way above an "average" connection) in order to make sure you don't have to enter your time again.

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