About Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Mend offers services for a one-time fee that includes support via email, over the phone, and through online chat and tutorials.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - Share medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - Share medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

Alternatives to Mend

Zoom Meetings

Zoom Meetings is a cloud-based video conferencing software solution that allows organizations in the educational,...

American Well

American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features...

Telezecaremd

TelezecareMD is a cloud-based telemedicine solution designed to help healthcare organizations manage real-time...

Zoom Video Webinars

Zoom Video Webinars is designed to help businesses conduct interactive live sessions, share screens, manage attendees...

BlueJeans

BlueJeans is a cloud-based video conferencing solution that helps mid to large size businesses with text chat, content...
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

Mend Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4
5 reviews of 453 View all reviews
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons

I don't have anything negative to say.

Jennifer
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Pros

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Response from Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Replied 16/07/2020
Lindsay
  • Industry: Mental Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 27/07/2022

User friendly, great customer support

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Pros

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Cons

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

Rachel
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 24/09/2020

Mixed Feelings- Healthcare

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Pros

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Cons

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.

In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Alternatives Considered

Zoom Video Webinars and American Well

Reasons for Choosing Mend

Better scheduling and EPM options with Mend. Needed more flexibility.

Switched From

WeCounsel

Reasons for Switching to Mend

The practice management/ front office features.
Katie
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/06/2022

Mend for psychological services

Pros

Mend was the perfect software in our time of need. As Mental health clinicians who use many documents to engage our clients with, in conjunction for the need of confidential telehealth services- Mend did the job. It has various features such as document. filing, document sharing, recording for training purposes, HIPAA compliant usage, appointment reminders, etc.

Cons

At times it felt a little less intuitive than I would've liked, particularly when downloading patient documents. That could just be the nature of the services that we used it for, as there may be no good way to download documents without it being somewhat of a hassle. Also, at times the patient would receive multiple links to their appointments that got confusing because we booked them in advance. However if they logged into the portal, they could click by date.

Related categories