About Mend

Launch your Telemedicine program today with MendFree. Mend is a cloud-based healthcare communication solution that enables patients and providers to connect and share files, messages, assessments, photos and data. Users and providers can use video conferencing and live chat tools on desktop or mobile devices. The solution makes use of HIPAA-compliant messaging, video conferencing, and file sharing. Users can share information with patients or within the organization using a drag-and-drop interface to upload files and invite patients to chat using email links. Mend can also be used to collect health information from patients like consent forms, medical histories, scanned images of identification, case management documentation, and more. The solution can be integrated with other software and services including electronic medical record platforms, practice management solutions, pharmacy management software, lab information providers, insurance providers and more. Mend offers services for a one-time fee that includes support via email, over the phone, and through online chat and tutorials.
Mend Software - Video conferencing
Mend Software - Payment information
Mend Software - Share medical images
Mend Software - Checklists
Mend Software - Identification
Mend video
Mend Software - Video conferencing - thumbnail
Mend Software - Payment information - thumbnail
Mend Software - Share medical images - thumbnail
Mend Software - Checklists - thumbnail
Mend Software - Identification - thumbnail

Mend pricing

Mend has a free version and does not offer a free trial. Mend paid version starts at N/A.

Pricing Details:
Launch MendFree or request a custom demo for MendEnterprise.
Free Version:
Yes
Free trial:
No

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Mend Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.3
Customer Support
4.4
5 reviews of 431 View all reviews
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Pros

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Cons

I don't have anything negative to say.

Jennifer H.
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Pros

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Response from Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Replied 16/07/2020
Mark B.
  • Industry: Mental Health Care
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2022

Ease of use

It’s great

Pros

It’s user friendly and real easy to use. It’s probably the easiest software I’ve used.

Cons

Probably the user agreement. Having to check all
That off

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 27/04/2022

Transferred our Clinic Operations to TelezecareMD

Telemedicine with Appoitnemnt scheduling was trying to be solved.

Pros

Initially used free version gave some problems moved to the clinic version with EHR integration, Security features were never clear if meeting industry standards.

Cons

Moving to a Digital health partner changes a lot of stuff, wasn't worthy of the experience.

Alternatives Considered

Telezecaremd

Reasons for Switching to Mend

Choose TelezecareMD after use of Mend
Becky K.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/01/2022

Mend for telehealth appointments

It is pretty easy to use and navigate when you get trained. The patients like it.

Pros

We use Mend every day at our facility for our telehealth appointments. This has allowed us to continue seeing patients while in the midst of the pandemic. It is a very valuable tool in our Federally Qualified Health Center. Our providers are able to work from home or the office while using the Mend application. Our patients appreciate not having to come in to a crowded waiting room during the pandemic. They also appreciate being able to have a "sick" visit from the comfort and privacy of their home.

Cons

I think the buy in from the other employees was the most difficult part of the process. They are always hesitant to learn something new.

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