About Freshservice
Freshservice pricing
Freshservice does not have a free version but does offer a free trial. Freshservice paid version starts at US$29.00/month.
Alternatives to Freshservice
Freshservice Reviews
Feature rating
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Probably the best tool for Help Desk Management
This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.
Pros
The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.
Cons
The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
You can do a lot of great things with Freshservice
Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Pros
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Cons
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Freshservice Rocks
Overall, Freshservice is an incredible tool that helps simplify a lot of tasks related to ITSM. It still needs a bit more in terms of features, which I know the developers are constantly working on, and then it would be a 10/10.
Pros
Very customizable, support was fantastic and the pricing is good. Development team is still actively pushing out new updates all the time
Cons
Still missing features that would be useful.
Reasons for Choosing Freshservice
Using an old version of EasyVista, we needed to upgrade and we made a comparison between a few products and decided upon Freshservice.Switched From
EV Service ManagerReasons for Switching to Freshservice
We found that the price and services fit the company better.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Freshservice has made managing IT requests a breeze. Highly recommended!
Pros
The user-friendly interface and automation features have saved me time and effort.
Cons
I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
A pretty solid tool for managing tickets
Freshservice, in comparison to the old system we used for tickets, is great. Lots of tools to manage tickets faster. Only issue I've had is with how they made changes to how tickets get get updated. Tickets used to have a "x ticket(s) updated" prompt you could click on, but now you have to refresh to see changes. Also, an option to turn off pop-up notifications under the "get help" window would be nice. I often find those confusing when my tabs have a 1 by them and it isn't for a ticket.
Pros
Freshservice has lots of features and tools to make managing tickets easy.
Cons
Some small bugs/performance issues have been around since my company has been using them (over a year now)