About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.
Jira Software - Jira roadmap
Jira Software - Jira dashboard
Jira Software - Jira features
Jira Software - Jira customization
Jira Software - Jira mobile
Jira video
Jira Software - Jira roadmap - thumbnail
Jira Software - Jira dashboard - thumbnail
Jira Software - Jira features - thumbnail
Jira Software - Jira customization - thumbnail
Jira Software - Jira mobile - thumbnail

Jira pricing

Jira has a free version and offers a free trial. Jira paid version starts at US$7.75/month.

Starting Price:
US$7.75/month
Free Version:
Yes
Free trial:
Yes

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Jira Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.0
Customer Support
4.2
5 reviews of 13,840 View all reviews
Liam
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 19/11/2023

A steep learning curve, but an invaluable tool worth the investment

Pros

I love Jira because of the Atlassian ecosystem. Our Product Management team lives out of Jira for our day-to-day task management, and we work in a 2-week Scrum style. We use Confluence for our documentation and product requirement documents, then Jira Product Discovery for road mapping, prioritization and idea tracking. All products in the Atlassian ecosystem work seamlessly together.

Jira gets a lot of hate for being complicated and hard to implement, but like many things, its biggest strength is also its biggest weakness. I love Jira because its flexibility means it's a tool that our whole company uses, from Development to Customer Support to Product Management. This makes it easy to collaborate with other teams, without having to jump between and learn other platforms. Having a couple of people in the company who know Jira inside out mitigates any implementation challenges some may complain about.

Cons

I despise that Jira third-party tools/addons are billed by the number of active Jira users you have. This means that if you want to use an addon for a small team of 5 users, but you have 100 Jira users, you have to pay for 100 licenses. This billing model makes no sense and means it is financially not feasible to use most addons, which our teams could greatly benefit from using

Gala
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 16/10/2023

Jira is a fantastic issue tracker for any company

We use Jira for everything to do with our teams and we couldn't function without it. We love it and I definitely recommend it to any company, any size. It keeps us organized and efficient.

Pros

I love how customizable and configurable Jira is for my company and our teams. All teams have different needs, whether it's kanban or scrum and Jira can handle any need we have. It keeps us organized and ensures we capture all requirements and all bugs so we don't miss anything. The reporting and queries are fantastic and so are the dashboard capabilities.

Cons

The queries are great, but I would like better reporting - we had to add Jira apps to our instance in order to get good reports. I do think Jira is pricey as well.

Alternatives Considered

Azure DevOps Services

Reasons for Choosing Jira

TFS was clunky and outdated - it didn't fill our needs and we were not interested in upgrading.

Reasons for Switching to Jira

Jira is easier to use and we liked the UI better.
Alex
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 12/10/2023

The incumbent continues to be the incumbent for a reason

I learned to like Jira and although I am shown options quite often, they are mostly copies.

Pros

It is what everyone knows and learns how to use.Jira can handle multiple workflows, highly customizable for each team wich is highly appreciated by the different teams. It is not a one size fits all.

Cons

It keeps on adding new tools to the offer, if not always well-integrated, especially from an admin and billing pov.

Alternatives Considered

Binfire, Basecamp and monday.com

Reasons for Switching to Jira

The other ones didn't math or justify the cost of change
Pramodh
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 06/08/2023

Jira for Project Management

It's easier with Jira to manage the kanban and scrum requirements at basic & intermediate level, the complex workfows really ease the process managable in Jira. The system in place which makes the process enforced helps team to track the work items properly and auditable at times.

Pros

Jira is an amazing project management tool that helps team quickly get started with the tool on features to track their daily tasks, backlogs, srpints, & reports. The ecosystem is so flexible that it allows integration with many tools and wide range APIs to get the necessary things done in minutes!

Cons

There are still improvements required from UI/UX perspective where the issue view page can be made lot better. The complex workflows with the validators would require some more options in place.

Alternatives Considered

GitHub and Asana

Reasons for Switching to Jira

It provides easier configuration for workflows achieving the granular reuirements to make the process.
Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 01/11/2023

Jira Review

It has helped us to align as a team and maintain ownership over our tasks. It has also enabled us to prioritise better and split or share tasks if required.

Pros

Jira helps all teams in the company to align for the size of company we are. The business team can see what happens in tech/product and the tech/product can see what’s going on in the business team. Visibility is key to provide feedback on both ends.

Cons

It has to be set up by an admin, it’s less flexible for the team to take ownership over.

Alternatives Considered

Miro, monday.com, Asana and Notion

Reasons for Choosing Jira

Kanban was more suitable in Jira and the product/tech team wanted visibility.

Switched From

Miro

Reasons for Switching to Jira

Price and a product already used by another team.

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