POS Nation for Retail

Pros

Back office is incredible - so nice to have access to everything that we do from purchasing, receiving, tagging, selling, reordering, customer history, discounts, special sales - I could go on forever. I can't imagine what more could be needed.

Cons

We started using CAP when we first set up our business over 20 years ago and have enjoyed the upgrades over the years. Now with the incredible support we are getting today it is wonderful. The program is sophisticated and with so many options it is so much easier to utilize more features with the new support available. I wish we had access to that years ago. I spent a lot of time with trial and error trying to utilize different features but now I can just pick up the phone and within a very short period of time, I've got my questions answered or problems solved!

Pros

Once the system is set up it is easy to use and the reporting features are very useful.

Cons

The limited ability and cost to communicate with accounting software like Quickbooks online.

Alternatives Considered

Reasons for Choosing POS Nation for Retail

Switched From

Reasons for Switching to POS Nation for Retail

Pros

The promised ability to use my existing hardware which was not possible with any other grocery specific POS program.

Cons

It was not specific to the grocery industry and is not flexible in changing to changing needs within the grocery industry. For example, when an additional tax was imposed for telecommunication cards this program did not have the ability to differentiate it which would be required in order for me to report taxes to the state. Also, my own personal, custom gift cards cannot be processed through the system nor can I scan and process Major gift cards through this program.

Pros

Ease of ability to upload previous POS data into it.
Ease of daily use.

Cons

What i would consider to be simple items to fix often cannot be fixed.
Time Clock is not supported for QuickBooks upload.

Alternatives Considered

Reasons for Switching to POS Nation for Retail

Pros

The whole system rocks. It’s easy to learn, the features are exactly what I need - I don’t think there is a single feature I would add. Checking customers out is easy, credit card processing is seamless, and the features, like the hot keys, discounts, and ability to examine the data and make decisions based on real time information is key to my profitability.

Cons

The only thing that I would alter is the search feature when looking up an item - the “search” button is above the entry field - when intuitively - most people go to their right where the return button normally is - it’s a small thing - but annoying when you’re in a hurry. When programming the hot “add” button - which intuitively you’d think would add a hot key - adds a “set” - you have to use the “change” button to add a hot key to a “set” - that is also a bit weird and not as easy to grasp when you’re starting out. It’s not a deal breaker in any way shape or form - as the hot keys themselves are an awesome feature - it’s just two little things that I find a bit annoying.