About VCC Live

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more. VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered. VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications. VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.
VCC Live Software - 1
VCC Live Software - 2
VCC Live Software - 3
VCC Live Software - 1 - thumbnail
VCC Live Software - 2 - thumbnail
VCC Live Software - 3 - thumbnail

VCC Live pricing

VCC Live does not have a free version but does offer a free trial. VCC Live paid version starts at €55.00/month.

Starting Price:
€55.00/month
Pricing Details:
Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month
Free Version:
No
Free trial:
Yes

Alternatives to VCC Live

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

wolkvox

wolkvox is a cloud-based call center management software that helps businesses streamline communications across...

uContact

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions...

contactSPACE

contactSPACE is a cloud-based callcenter solution which helps small to large-sized organizations manage contacts and...

MaxContact

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including...

ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into...

VCC Live Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 26 View all reviews
Krisztina D.
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2018

We got exactly what we wanted.

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Pros

Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Costin-cristian B.
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2018

VCC Live effectively changed our company, our team and our customers.

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros

Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons

There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Amber B.
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3
Reviewed on 19/04/2019

VCC review

Pros

Easy to learn and use in a call center setting.

Cons

Connectivity is sometimes spotty and software can freeze or crash easily.

Ádám M.
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/08/2021

The best software on the market

Pros

It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter.

Cons

Expensive software and sometimes you can experience server problems.

Tamas N.
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/04/2018

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons

Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Related categories