ADP TotalSource

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About ADP TotalSource

ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR policy and compliance, time tracking, employee scheduling, and workplace safety. TotalSource is also equipped with real-time analytics and benchmarks to show how a company’s HR is performing. There are three key reasons employers partner with ADP TotalSource; 1. Employee benefits purchasing power and the ability to offer more comprehensive, competitive offerings. 2. Competitive Workers’ Compensation rates and the support of a full risk and safety program. 3. Fully integrated software across all functions, plus dedicated expert guidance when and where it’s needed. ADP TotalSource is an IRS-certified professional employer organization (PEO).
ADP TotalSource Software - ATS
ADP TotalSource Software - Headcount
ADP TotalSource Software - TotalSource home
ADP TotalSource Software - TotalSource mobile
ADP TotalSource Software - Onboarding client view
ADP TotalSource Software - Onboarding employee view
ADP TotalSource Software - ATS - thumbnail
ADP TotalSource Software - Headcount - thumbnail
ADP TotalSource Software - TotalSource home - thumbnail
ADP TotalSource Software - TotalSource mobile - thumbnail
ADP TotalSource Software - Onboarding client view - thumbnail
ADP TotalSource Software - Onboarding employee view - thumbnail

ADP TotalSource pricing

ADP TotalSource does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to ADP TotalSource

ADP TotalSource Reviews

Feature rating

Value for Money
3.8
Functionality
4.1
Ease of Use
4.0
Customer Support
4.1
5 reviews of 302 View all reviews
MaryEllen
MaryEllen
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/03/2018

Overall I am very happy with ADP.

Pros

Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons

I really dislike the ireports, not user friendly at all.
Have a hard time finding the reports I need.

Gidget
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2024

Highly Recomend

Satisfied! Easy to use, effective reporting, love that it covers everything!

Pros

Great product, user friendly and dependable!

Cons

The ability to give access as needed rather than having to put a case in.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to ADP TotalSource

Ease of use and efficiency, effective reporting, love that it covers everything!
Kendra
  • Industry: Defense & Space
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
2

2
Reviewed on 07/06/2024

Lowest cost, but track record on service

Mediocre. If we could find another provider who is within 5% of ADP's cost, we would switch.

Pros

Overall cost seems to be the lowest - we evaluate other PEOs at least every other year, and no one has been able to beat the price.

Cons

We are in Massachusetts, which requires us to contribute to PFML. ADP pulls the funds for this but is chronically late in paying the state, resulting in additional fees and interest (which ADP has to pay), as well as dunning letters. The PFML administrators have told us that many Massachusetts companies that use ADP TotalSource have trouble getting these fees paid. Nonetheless, it is our responsibility to make sure ADP makes these payments. So, we spend a lot of time chasing them to ensure that the state gets paid.
The service is highly variable. For the most part, the service has been poor and has gotten worse over time. We currently have a couple of people supporting us who are very responsive and that's a nice change.
The underlying software systems seem outdated.

Response from ADP

Hi Kendra, thank you so much for the review! We will be in touch shortly to ensure your needs are being met with ADP TotalSource. Have a great day!

Replied 13/06/2024
Douglas
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
5

4
Reviewed on 24/05/2024

User interface

alwasy have a bit of a problem navigating the web portals. Plus, there are so many of them!

Pros

Ease of payrol, tax deductions, reporting

Cons

Terrible interface on work force now, and retirement accounts. Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off. Also it does not allow particular payments to employess as vacation' when employee would rather work for vacation.

Elaine
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2024

ADP Totalsource - a most trusted HR advisor

Simply phenomenal given the ease of use, and the help line is always available for me to call and have an issue resolved asap.

Pros

A full service one stop provider utilizing a co-employer model that helps a small organization such as ours to fulfil all of our HR obligations, as well as federal and state regulations, while offering our employees great benefits.

Cons

So much resources that I am at times too busy or lost to take full advantage of them.

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