4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About CDK Global

CDK Global is dealer management system (DMS) that provides insights and tools to manage dealership businesses. The system offers a unified interface for quickly accessing relevant information, such as current inventory levels, estimates and actual results. CDK Global allows users to manage vendor records and improve payment processes and 1099 preparation. The system helps users generate invoices and maintain compliance with various industry-standard forms and reports.
CDK Global Software - CDK Drive dashboard
CDK Global video
CDK Global Software - CDK Drive dashboard - thumbnail

CDK Global pricing

CDK Global does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to CDK Global

CDK Global Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.0
Customer Support
4.1
5 reviews of 202 View all reviews
Angela Bowder -
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/08/2018

Nice System Overall

We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve.

Pros

Very easy crm to use. Training is great.

Cons

Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired.

Response from CDK Global

Hello, Angela. Thank you for taking the time to provide your feedback. It is feedback like yours that enables us to continually make improvements and help ensure your experience is a positive one.

Replied 11/09/2018
Carl
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/06/2023

Cdk drive a full dealership solution

30 plus years I have seen this product develop and just keep getting better.

Pros

Ease of use and customizable options make this the obvious choice

Cons

Service documents must be printed in order to archive. Would be great to save paper and print right to archive.

Alternatives Considered

Dealertrack DMS

Reasons for Choosing CDK Global

Cost and performance

Switched From

ERA-IGNITE

Response from CDK Global

Thank you so much for taking the time to review CDK Drive! Glad to hear overall your dealership is happy, but please know if you need support you can reach out to 866.668.5394

Replied 20/06/2023
Stewart
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
1
Customer Support
3

2
Reviewed on 10/10/2017

Very frustrating. Product has a lot of features, but design is awkward.

Offers some coordination of sales consultant and management. Tracks sales.

Pros

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Response from CDK Global

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Replied 20/11/2017
Daniel
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/02/2021

Elead makes me feel they genuinely care about my success!

We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but [SENSITIVE CONTENT HIDDEN], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful!

Pros

I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows?

Cons

I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info.

Response from CDK Global

Hi Daniel,

Thank you for providing feedback with your experience with Elead. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need.

Thank you!

Replied 18/03/2021
Lyle
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2019

eLead One

We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM.

Pros

Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge.

The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem.

Cons

Occasional failures and again solved sometimes by clearing cookies/cache.

Response from CDK Global

Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back.

If there is anything we can do for you or your team, don't hesitate to let us know.

Replied 17/06/2019

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