About Aspect Unified IP

Aspect Unified IP is a call center management solution designed for inbound and outbound call centers of all sizes. Key features include automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), auto dialer and call center scripting. The solution is available in cloud-based and on-premise deployment options. Aspect Unified IP features wait-time notification, which informs customers about their position in the queue. It also enables customers to schedule call back and abandoned call recuperation. Aspect Unified IP enables users to apply a single set of business rules across multiple channels. Users can communicate with customers via phone, email or SMS. The contact management features include routing, agent skill selection and recording. Other features include dialed number identification system (DNIS), calling party identification (ANI), skills-based routing, dynamic inbound routing, enterprise routing and queuing and priority routing and queuing. The solution is priced on a per-agent, per-month basis.
Aspect Unified IP Software - Simplified business rules design
Aspect Unified IP Software - Performance and system operations visibility
Aspect Unified IP Software - Performance insight
Aspect Unified IP Software - Agent active contact
Aspect Unified IP Software - Agent desktop
Aspect Unified IP Software - Unified resource manager
Aspect Unified IP Software - Simplified business rules design - thumbnail
Aspect Unified IP Software - Performance and system operations visibility - thumbnail
Aspect Unified IP Software - Performance insight - thumbnail
Aspect Unified IP Software - Agent active contact - thumbnail
Aspect Unified IP Software - Agent desktop - thumbnail
Aspect Unified IP Software - Unified resource manager - thumbnail

Aspect Unified IP pricing

Aspect Unified IP does not have a free version. Aspect Unified IP paid version starts at US$90.00.

Starting Price:
US$90.00
Pricing Details:
Contact Aspect directly for pricing information.
Free Version:
No
Free trial:
N/A

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Aspect Unified IP Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 65 View all reviews
Tim M.
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 25/04/2018

Very easy to use, uptime is outstanding, flows, well.

Pros

My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.

Cons

I really can't think of any for our use. I have given this some serious thought, and cant really think of any.

Response from Aspect Software

Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team

Replied 26/04/2018
David M.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/04/2021

Aspect Best in Class

We have seen a significant increase in our speed lead using the Advanced List Management product.

Pros

The product is easy to use and the customer support is outstanding. The product delivers above our expectations.

Cons

There is nothing that I least like about the software although they can improve on there training material.

Alternatives Considered

Five9

Reasons for Choosing Aspect Unified IP

Aspect provides a better product and better support.

Switched From

Genesys Cloud CX

Reasons for Switching to Aspect Unified IP

Aspect provided us a detail overview of there product and what it offered as the team did a great job on the presentation.
Verified Reviewer
  • Industry: Hospital & Health Care
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

3
Reviewed on 22/06/2018

Great Idea but Always Glitching

Pros

We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Cons

Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

Response from Aspect Software

Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, [email protected]

Replied 02/07/2018
Vaishali P.
  • Industry: Telecommunications
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 16/11/2018

Aspect Unified IP 7.2 and 7.3 customer review

Pros

Completeness of vision for Omni-channel Contact Center software solution.
Integrated solution including PBX, IVR, Voicemail, Outbound capabilities.
Ease of administration of key Contact Center functionality, with add-on customization capability.
Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc.
In-built DR capabilities and ease of setup of DR sync processes.
Good Real-time reporting interface which is highly configurable.

Cons

Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens.
Can use more pre-configured systems alerts in UD.
M3 designer would greatly benefit from having a Copy Document feature.
Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Response from Aspect Software

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Replied 26/11/2018
Michael A.
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/09/2017

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

Pros

With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Cons

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Response from Aspect Software

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again!
-The Aspect Team

Replied 27/09/2017

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