3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About TriNet

TriNet provides a full-service solution that offers HR products tailored to the industry and strategic HR services for small to midsize businesses. With HR professionals, compliance and payroll experts, and benefit agents, TriNet provides businesses access to premium benefits, HR expertise, risk mitigation, and payroll services. Integrated self-service technology allows employees and managers to view payroll information, manage benefits, update personnel files, and more. Using a team of HR professionals, TriNet is able to provide one-on-one HR consulting and support throughout the entire employee lifecycle to help businesses handle the toughest HR needs and make informed decisions. With the assistance of industry experts and agents, TriNet provides online payroll services including payroll processing, payroll administration, and electronic W-2 preparation/delivery plus various employee benefits such as health plans, retirement plans, and commuter benefits. The TriNet Mobile app provides secure, instant access to HR information and is freely available to all active TriNet customers and their employees. The app offers intuitive access to pay and tax information, benefits details, time-off scheduling, accrual balances, a chat function for work colleagues, and a company directory.
TriNet Software - TriNet Expense report
TriNet Software - TriNet Reports
TriNet Software - TriNet Time tracking
TriNet Software - TriNet Hiring
TriNet Software - TriNet Mobile app
TriNet Software - TriNet Expense report - thumbnail
TriNet Software - TriNet Reports - thumbnail
TriNet Software - TriNet Time tracking - thumbnail
TriNet Software - TriNet Hiring - thumbnail
TriNet Software - TriNet Mobile app - thumbnail

TriNet pricing

TriNet does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to TriNet

TriNet Reviews

Feature rating

Value for Money
2.8
Functionality
3.8
Ease of Use
3.7
Customer Support
3.2
5 reviews of 41 View all reviews
Calvin
Calvin
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2019

One stop shop for most things HR

Highly positive. There is some variability when it comes to customer service, some reps are either new or not as good as others, and some TriNet people are outstanding beyond belief.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Alternatives Considered

Gusto and ADP Workforce Now

Reasons for Choosing TriNet

Trinet may not have offered the cheapest options, but, it had more capabilities in house, and it's actively growing capabilities and features in areas of interest to us.

Switched From

Gusto

Reasons for Switching to TriNet

As a startup company with multi state HR requirements, we have to offer highly competitive employment packages that be on the level with larger companies. Trinet lets us do that without invoking the monstrous bureaucracy of dozens of individual benefits contracts with many providers and brokers. I've been there, and it's not a happy place. Trinet just takes care of what's needed.
Phil
Phil
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 11/11/2021

Great PEO and outsourced HR solution for small businesses

Overall, we've had a good experience with TriNet. The "outsourced HR" platform TriNet offers is the right decision for our small business so we don't have to invest in internal HR personnel.

Pros

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

Cons

TriNet is expensive and the support we received for our company 401(k) plan was not good.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing TriNet

More overall features and value than our previous provider despite the increase in cost.

Switched From

Gusto

Reasons for Switching to TriNet

More features and overall value than the competition.
Josh
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 25/10/2023

Trinet is a scam

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Pros

Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices.

Cons

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Tom
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 25/01/2024

Annual price increases of over 10%. Hidden charges

Will not use again. Shopping for a new provider

Pros

Product is a commodity so I don’t think they do anything better than anyone else.

Cons

Hidden charges. Exorbitant annual increases.

Sally
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 04/03/2021

Product is not bad; customer service is pretty bad

Overall, TriNet is a pretty good product, and it really takes the burden off a small startup employer who wants to attract and retain talent with high-level benefits plans. It's great that the payroll runs automatically unless there are changes, and the employee self-service registration works well.
Customer service is definitely their weakness, and they have a lot of room for improvement there.

Pros

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

Cons

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

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