About Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps. Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports. Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.
Pipedrive Software - Pipedrive manage sales pipeline
Pipedrive Software - Pipedrive add activities
Pipedrive Software - Pipedrive monitor sales performance
Pipedrive Software - Pipedrive generate sales insights
Pipedrive Software - Pipedrive manage email communications
Pipedrive Software - Pipedrive track individual deals
Pipedrive video
Pipedrive Software - Pipedrive manage sales pipeline - thumbnail
Pipedrive Software - Pipedrive add activities - thumbnail
Pipedrive Software - Pipedrive monitor sales performance - thumbnail
Pipedrive Software - Pipedrive generate sales insights - thumbnail
Pipedrive Software - Pipedrive manage email communications - thumbnail

Pipedrive pricing

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.90/month.

Starting Price:
US$14.90/month See pricing details
Pricing Details:
A simple CRM starting at $14.90 per user per month subscription. It's easy to add or remove team members at any time. View Pricing Plans
Free Version:
No
Free trial:
Yes

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Pipedrive Reviews

Feature rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.6
Customer Support
4.4
5 reviews of 2,394 View all reviews
Sam B.
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

Customizable CRM that is easy to deploy and offers endless customization possibilities

It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive.

Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees.

Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations.

Their support is excellent and always available via chat right from your CRM.

Pros

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding.

Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Cons

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts.

This creates separation within our organization as we can't rely on Pipedrive for email communication.

Rafael R.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2022

Top of notch CRM and Sales Software

Pipedrive has been amazing for our team, we are able to keep things organized, use automations and get reports via API.

Pros

Sales software tend to be complicated, there are always many features and workflows, but, Pipedrive turns to be way more "logical" and easy to use from day zero. Features and options are well crafted, we can see that there is a pattern os use around the product.

Cons

Pricing is a bit high here in Brazil, because of exchange rates. Apart of that, Every big sales software always have something to work on. We miss some features on the Workflow Automation, like setting up an action to happen a certain time before an activity due date.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Pipedrive

Ease of use, cost, features.

Switched From

ActiveCampaign and HubSpot CRM

Reasons for Switching to Pipedrive

Clearly, Pipedrive has a more "modern" aura, it's more efficient and lightweight, not missing important features.
Verified Reviewer
  • Industry: Printing
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
1
Customer Support
0

3
Reviewed on 02/04/2022

Driving takes time

Pros

I like that all the information is immediately available to view and track

Cons

Overwhelming at first. Not sure if there is a feature to minimize certain visuals but if not that will help.

Benjamin G.
  • Industry: Venture Capital & Private Equity
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 02/02/2022

I switched from Hubspot to Pipedrive on a friend's recommendation

With Pipedrive I can easily track and manage my leads on a daily basis.

Pros

Pipedrive is very intuitive to use. Easy to parameter, no headhache. It features an automated import process to switch from one CRM to the other without losing any data. On top of it, it is really cheap compared to Hubspot and tailor-made for entrepreneurs ! Support is available and very friendly. Go for it.

Cons

I do not really like the mobile version because I do not see the point of using it

Alternatives Considered

Dynamics 365

Reasons for Choosing Pipedrive

I tested the Enterprise version of Hubspot with a discount for start-up, with 90% discount. Once I was hit by the full price version, I quitted within days. Too expensive for a small business like me.

Switched From

HubSpot CRM

Reasons for Switching to Pipedrive

Pipedrive is much cheaper with comparable features and works perfectly for me

Response from Pipedrive

Hi Benjamin,

Thank you for the feedback! It is really important for us to know it!

We are glad to know you are happy with Pipedrive. That's our goal!

With Pipedrive Mobile App you are able to take actions while offline, make calls and log them directly to Pipedrive, attach photos or files, and more.

Regardless, if you ever need any help or have any questions, our Support Team is here 24/7 to help you!

Have a lovely week!

Kind regards,
Pipedrive Team

Replied 07/03/2022
Mark D.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2022

It's visual and that makes it easy

Pros

I like the visualization of deals in the KanBan style. Makes it easy to get an overview and make changes with drag & drop.

Cons

You can transfer created automations to another user. That's annoying, especially when employees leave the company. You then have to rebuild the automations.

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