Aptean Industrial Manufacturing ERP WorkWise Edition

Pros

The full functionality from Customer/Vendor setup thru the Financial Statement process. We are very excited to master the DDX function as we strive to be paperless. The ability to export data to EXCEL is very important and much more user friendly than our last software package.

Cons

It is not as intuitive as I expected, however, our company attempted to do the installation without formal WorkWise training and I don't recommend that. If I had to do it over, I would have scheduled a more formalized training and installation process.

Alternatives Considered

Reasons for Choosing Aptean Industrial Manufacturing ERP WorkWise Edition

Switched From

Reasons for Switching to Aptean Industrial Manufacturing ERP WorkWise Edition

Pros

We are 8 months into our live system. We are cloud-based so the accessibility from practically anywhere is great. The transparency and ability to extract and analyze data from this system is better than any previous software used by our company. We have been slow getting off the ground but we have already been able to make better, data-driven decisions and look forward to how much better we will be able to monitor the business.

Cons

There seems to be a lot of bugs. Turn around time on support tickets can be pretty slow with things that need reviewed by programmers-which would be fine but there is a lack of communication that would make that wait more tolerable. As the admin for the system, it's frustrating. when I can't give clear updates to department mangers on issues that slow their productivity.

There are a lot of clicks. Shipping large orders and orders with NNM items is very cumbersome. Bank recs and other financial functions are clunky.

Pros

The ability to customize features and potential to hold all of your information in one software program. They have reps that can come out to your business to train employees how to use the software. The forms you print out look professional.

Cons

This software is designed for the user that never makes mistakes. Fixing a mistake is very cumbersome in this software, and there doesn't seem to be a quick fix for anything. We keep having to work outside of the software to solve issues to problems. The inability to edit invoices after they are processed is an issue for us. It doesn't support large projects with multiple purchase orders. The reports that are available, do not contain the information we need. The base program is very basic and needs a lot of customization to be useful which is expensive. Orders get locked up frequently and can't be used until someone releases them. Financial module could use more work.

Pros

Ease of Use
Implementation
Integration with CRM
Price
Cloud Offering
Customer Support
Engineer to Order Workflow
SolidWorks Integration
Scheduling

Cons

Install Team could be more thorough in knowledge of our Cloud Environment

Alternatives Considered

Reasons for Choosing Aptean Industrial Manufacturing ERP WorkWise Edition

Reasons for Switching to Aptean Industrial Manufacturing ERP WorkWise Edition

Pros

For a great price you can pick and choose what features you need in your business. They offer pretty much everything, but some modules come with limitations. They do a great job of improving the software every year, and it's really moving in the right direction. Love the ability to add custom fields almost anywhere in the system, and change the work benches to fit your needs. Built on MS SQL Server with full access to the data when you host. Dash document repository is great by its self, but printing options in the software need improvement (see cons)

Cons

They are still working to replace the "Old" pieces of the software, and those are clunky and not very streamlined. As others have stated, their printing leaves a lot to be desired. You have very limited options when printing as everything has to be pre-defined for email/faxing and your only option at time of printing is to by-pass those presets and choose a physical printer. Even when setting up the default printers for the various documents, you need to type in the printer path, no look ups or drop downs.

Their shop floor, scheduling, and costing features are very nice, but make sure you fully understand your needs and the limitations of the software. They have a standard cost option, but if you have multiple sites you can only have one standard cost. Also when you move any item into inventory you lose the cost breakdown between labor/material/overhead.

Finally their financial reporting is very limited and clunky to put together. Luckily (like most ERP vendors) they work with a great 3rd party financial package provider that integrates great with their system and is very cost effective.