Unleashed

Pros

Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly.

It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well.

Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.

Cons

At the time of this review Unleashed does not:
- Provide stock on hand at the bin level (unless all products of that SKU are in the same bin)
- Provide demand forecasting

Alternatives Considered

Reasons for Switching to Unleashed

Pros

After spending time building several disconnected spreadsheet I was excited that Unleashed could give us all of this analytical data in a central and connected place. This tool is so incredibly functional.

Now we are functional we love that we can
- connect our Production, Purchasing and Sales in the same tool
- access data in a central place which is accurate and up to date
- feeling more comfortable about growth as we expand across various channels while having a real time view of stock available and what parts of Assembled products we need to order to make sure stock is always available
- special reports like price margin for us to see where we may have missed a product or line is not making us enough profit
- the additional functionality that we can integrate in

Cons

It's a little complicated to get your head around. We have a complicated business with so many different channels and ways that we assemble our products so this contributed to the complications. It also took me a while to build the BOM's but again, we are a little complicated.

Sometimes it was hard to find answers on the available tools to questions and sometimes support did not resolve an issue with me in a timely manner to resolve but in general the team went above and beyond, especially [SENSITIVE CONTENT HIDDEN], but also [SENSITIVE CONTENT HIDDEN] and a few others in support which I so appreciate.

Tip / idea for the Unleashed team: maybe speak to customers like me after to better design the answers/FAQ's knowledge base - not just providing the broad answers but the nitty gritty stuff that i needed to speak to someone about. I would always do lots of research on available knowledge base before I sent an email to support but could not find the answers.

Perhaps an FAQ database that has key words with the curly issues that I'm sure others would have experienced be more easily accessible and reduce the amount of time that I needed to get in touch with the support teams.
For example: I spent ages trying to work out why my initial stocktake would not show the available stock but could not find anywhere that I should not do a stocktake on supplier stock that is auto-dissasembled but that I should provide the numbers of the raw stock that is broken up into BOM's. Great if was in a Knowledge Base

Pros

It works well with Xero

Cons

They lied about how well it would work with Magento 2.

We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege.

After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard.

Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating!

When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own.

Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not.

We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2.

Pros

Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.

Cons

When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.

Pros

It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.

Cons

Lack of analytical ability within the software.