About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Dynamics 365

AbacusLaw

AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice...

WordPress

WordPress is an open-source, cloud-based content management system based on PHP and MySQL that helps small to large...

Oracle Database

Oracle database services and products offer customers cost-optimized and high-performance versions of Oracle Database,...

Google Cloud Storage

Cloud Storage by Google is a data storage platform, which helps businesses of all sizes store data with multiple...

Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....

Bizowie ERP

0
Bizowie Cloud ERP is a web-based Enterprise Resource Planning (ERP) solution designed for mid-market manufacturers and...

Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
5 reviews of 5,263 View all reviews
Jeremiah
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 03/02/2022

Dynamics is a full featured tool

We have enjoyed working on the Dynamics CRM and it has greatly assisted us in customer and lead management across departments and the companyu.

Pros

Dynamics has assisted us in establishing streamline sales process and opportunity tracking that is done consistently across all sales reps and the department. Dynamics also allows easy gathering of the touch points done with each client and how they were executed.

Cons

Setting up custom features, security , and limited access is all available but does require some in-depth knowledge and fine turning to get it just right.

Faruk
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 01/12/2020

Gets the job done but a little rigid CRM

We used Microsoft tools in our entire organization. The best part of getting Dynamics 365 was the easiness of integration. All softwares and online tools work very well altogether. We never had any compatibility issues or we never spent much time to integrate other systems to MS Dynamics 365. Moreover, majority of the other tools we used already had the integration option to it.

As a salesperson, I used CRM every single day. I like the contact management. Since I use Office, it was so easy to use email and Skype together on the CRM, and I was able to keep a track of every single action.

I was OK to use it but if they could improve the UI, it can be a great tool. They may offer some packages for smaller teams as well.

Pros

Easy integration with the other tools - even they are not from Microsoft
CRM gets the job done
Easy contract management with DocuSign and MS Drive
CRM structure for the leads and potentials
Customization options
Reports are enough for a regular sales team but it is possible to get custom and advanced reporting
Access management is better than many other CRMs

Cons

The user interface can be improved
The whole system for CRM is too rigid and not that user friendly like a few other competitors
It is a good solution for large companies but if you have a team less than 50 people, maybe there could be more budget options - of course with less features

  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/09/2023

Dynamics 365 CRM

Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app.

Pros

Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app.

Cons

The connection seems to drop off from our main database causing some incorrect data that hasn't been updated.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

The integration, ease of use, and price point
Thomas
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 13/09/2023

Thomas's Review

Pros

It does take some getting used to, but the product does have a lot of features

Cons

It's not a very user friendly product. There needs to be much more invested in making it more user friendly and well rounded as a finance product.

Rizwan
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2023

Overall very good product

Pros

Dynamics 365 offers integration and centralization, scalability and flexibility, a cloud-based solution, analytics and business intelligence, seamless integration with the Microsoft ecosystem, and strong customer relationship management capabilities

Cons

Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options

Reasons for Switching to Dynamics 365

Dynamics 365 may be chosen over alternative products due to its seamless integration with the Microsoft ecosystem, familiar user experience for Microsoft users, comprehensive functionality and customization options, and scalability for business growth

Related categories