About Pomelo Health

Pomelo Health is a healthcare management system that helps organizations streamline operations, remove frictions and go further to provide better experiences for patients. The solution integrates seamlessly with leading EMR systems across the country. Our patient engagement platform includes appointment reminders, online booking, secure messaging, mobile check-in, queue management, digital patient forms, secure telemedicine, and more.
Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software.
Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics.
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month.
Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR.
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations.
Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month.
Pomelo Health Software - Reach your patients by email, SMS or voice message and decrease your practice no-show rate by 60% with automated appointment reminder software. - thumbnail
Pomelo Health Software - Broadcast bulk notifications to your entire patient list or to a specific segment, and see which patients have read your message through built-in analytics. - thumbnail
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month. - thumbnail
Pomelo Health Software - Digitize forms that patients can complete directly on their smart device, automatically syncing the updates to your practice EMR. - thumbnail
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations. - thumbnail
Pomelo Health Software - Allow your patients to self check in using their mobile device and save up to 90 hours of staff-time per employee, per month. - thumbnail

Pomelo Health pricing

Pomelo Health does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Contact Pomelo Health for pricing details.
Free Version:
No
Free trial:
Yes

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Pomelo Health Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4.5
5 reviews of 39 View all reviews
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2019

Integrated to EMR's! No double entry needed

Pros

Integration to EMRs, secure, user friendly, customizable

Cons

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann V.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 22/08/2019

Family Practice using Chronometriq

Very happy with it overall.

Pros

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Anne M.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 19/11/2019

I was hoping for a better product

There were difficulties setting up and learning curves.

Pros

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from Chronometriq

Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Replied 20/11/2019
Alicia F.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/11/2019

Family Practice - Online Booking

It is a great service for patients!

Pros

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour H.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/11/2019

Good service

We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

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