About Chiron Health
Chiron Health pricing
Chiron Health does not have a free version.
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Chiron Health Reviews
Feature rating
- Used Weekly for 2+ years
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Review Source
Awesome way to work with my patients!
Pros
1. It's easy to use
2. my patients love the app & the ability to video chart at their conveniance
3. there's always a support person available
Cons
1. At times, the connections may be a little bad (but I don't think it s a software issue)
2. the sidebar does not always auto-refresh ( but the feature itself is great!)
- Industry: Medical Practice
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
More than 2 years in and I still love it
Has made telemedicine EASY to delivery to my patients the past 2+ years. And love the staff's ability to show insurance coverage for these visits..which is invaluable.
Pros
Easy to use for patients, clinical staff, and for providers. Integration into Athena for scheduling and for collecting copays. Support staff available at a moment's notice and has been highly responsive to help trouble shoot problems, which are often user error on the patient's end and NOT due to Chiron software or support. Highly responsive company and quality product.
Cons
Despite making things as easy as possible for patients, some patients are just slow to adapt to their own local tech challenges but support staff has been very helpful to trouble shoot w/ patients when that does occur, which is a minority of the time. And once someone has troubleshooted it once, they don't need to be again.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Weekly for 1+ year
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Review Source
Glad to be done with Chiron
After over a year of struggle we finally gave up on Chiron.
We found dealing with Chiron to be highly frustrating with terrible service and poor product.
All in all we are glad to be off it.
Pros
It seemed to be a good choice upfront and during sales cycle but then went down hill from there.
Cons
. There were lots of issues with setup and implementation and it seemed we were either ignored or setup wrong or just plain forgotten about. It took months to get things straighten out and that was PRIOR to COVID. Yes we started ramping up for telehealth before COVID hit.
2. Support has been atrocious. Yes I know COVID threw everyone for a loop, but when it takes literally weeks to get responses to questions or changes it just isn't workable.
3. Billing has been a constant challenge. We have to check every invoice to make sure they billed correctly and several times have had to have something fixed and refunded, etc. This included an overcharge on the final invoice that they would never respond to us on.
4. Our providers said that they don't like Chiron and find it confusing and frustrating to use.
5. Our patients have expressed they find it to be difficult to use.
6. Many of our patients don’t want to give an email – they want to do everything via phone and text, but Chiron requires an email.
7. We have found that Chiron does not seem to work well with patients who have very poor bandwidth and high latency. Chiron seems to have need a lower latency and higher bandwidth requirement than our patients have and more than other providers
8. We paid $2000 for the white label fee and nothing happened with it. When we asked for a refund they offered $600 back – but they did nothing on it.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Excellent Telemedicine platform
I have been with Chiron for @ 5 years and am impressed with how they have and continue to integrate functionality. Their support team listens and supports our practice and our patients
Pros
It allows me to see patients virtually and bill them in the same session
Cons
Reliant upon internet connections which is not always perfect
- Used Weekly for 1+ year
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Review Source
Easy and quick appointments online
Allows me to see more patients during my schedule and cuts down on a lot of call back times to patients.
Pros
I like the easy to use platform. It is very quick and easy to sign on and be in an appointment within minutes. I also like that you can see the patient status from the home page.
Cons
I have no complaints about the actual software. Overall my experience with customer service/tech support has been very good. THere have only been a couple instances where i needed help quickly and there was a little bit of a delay in response.
