Vivantio

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses. Vivantio offers flexibility without sacrifice: - Future-proof your support teams with a solution that scales as you grow - Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging - Centralize all your support teams – internal and external facing – in a single tool - Onboard in days -- not months -- with the help of a dedicated implementation manager - Connect with a real person on our in-house support team when you have a question - Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer Key features include: - dashboards - charts and reports - routing and escalation - assignments - forms with custom fields - incident management, problem management, and change management - workflow tracking - configurable ticketing - knowledge management - branded self-service portals - CRM The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts. Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.