About Brightpearl
Brightpearl pricing
Brightpearl does not have a free version.
Alternatives to Brightpearl
Brightpearl Reviews
Feature rating
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Brightpearl is a fantastic all in one ERP system
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
Pros
Great for automating your eCommerce orders.
Cons
Finance system needs improving for handling offline customer credit accounts.
Alternatives Considered
ChannelAdvisorSwitched From
Sage 50cloud AccountingResponse from Sage
Hi Adam,
Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!
Thank you again,
Tom (Brightpearl)
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!
Pros
Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.
Cons
Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.
Response from Sage
Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl!
It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come.
Thank you,
Tom (Brightpearl)
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways
Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.
If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.
Pros
Brightpearl has a lot of features and can be powerful at automation in some areas.
Cons
Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.
Reasons for Choosing Brightpearl
We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.Switched From
VolusionReasons for Switching to Brightpearl
It had promised to be robust and powerful.Response from Sage
Hi Steve,
Thank you for the feedback.
I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.
We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.
We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.
Tom (Brightpearl)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Manages the core of our business, finances and products.
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
Pros
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Cons
Sometimes you have to do things by the book and can't cut corners in processes.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great customer support
Pros
Brightpearl provides great customer support. Shout out to [sensitive content hidden]. He's been very helpful and kind throughout all phases of the project. It's very easy to find the answer to your question in the BP help center.
Cons
You'll have to be patient while working on the platform. Sometimes it's a little bit tricky to find what you want. The best advice is to keep discovering the platform and get ready to spend long hours reading the articles from the help center.
Response from Sage
Hi there Zakaria,
Thank you so much for your review, it's great to hear that Nicholas from our Professional Services team who train our new customers helped and supported you so much, I'll definitely pass this onto him as I know he'll get a kick out of hearing it.
Thank you again,
Tom (Brightpearl by Sage)
