My Clients Plus

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About My Clients Plus

My Clients Plus is a cloud-based medical platform. It is used by mental and behavioral health providers for medical practice management. My Clients Plus’ key features comprise therapy billing, client portal, to-do list, therapy notes, reporting and practice management. Its client portal tool is used to schedule and process credit cards, remind text or voice appointments, complete online clinical intake forms, send and receive messages with file attachments, receive automatic account updates, conduct HIPAA-compliant video conferences, disclose email statements and others. The platform also comes with Wiley Practice Planners that allow users to complete clinical documentations. The platform also provides therapy templates for healthcare providers which are iPad and tablet computers optimized. Pricing of the platform is based on a monthly subscription and support is extended via phone and email.
My Clients Plus Software - Help
My Clients Plus Software - New client
My Clients Plus Software - Progress notes
My Clients Plus Software - Treatment planning
My Clients Plus Software - Help - thumbnail
My Clients Plus Software - New client - thumbnail
My Clients Plus Software - Progress notes - thumbnail
My Clients Plus Software - Treatment planning - thumbnail

My Clients Plus pricing

My Clients Plus does not have a free version but does offer a free trial. My Clients Plus paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes

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My Clients Plus Reviews

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.6
Customer Support
4.8
5 reviews of 204 View all reviews
Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/11/2018

I'm a happy user

I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class.

The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.

Pros

I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.

Cons

I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.

Response from Therapy Brands

Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.

Replied 20/11/2018
Claire
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/11/2017

There are so many benefits to using this product and the customer support is outstanding!

Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP

Pros

The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase.
I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !!
You can easily see whether your claims have processed correctly so that you can correct any
errors you have made. I no longer file paper claims and the electronic filing process serves as
proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !

Cons

Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.

Rubin
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 12/10/2017

Overall, a decent program.

Pros

There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

Cons

After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

Response from Therapy Brands

Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.

The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

Replied 16/10/2017
Kathy
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 04/10/2021

Psychiatry Use

Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.

Pros

I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

Cons

I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

Diane
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/11/2018

Terrific Support, Very Good Deal

The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

Pros

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Cons

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

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