TheraNest

Pros

TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own.
TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.

Cons

The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.

Pros

I've used this EHR since for about 5 years when I started my practice. I liked that it was simple:
1) The scheduler was easy to use, the notes were straightforward, the submitting of claims was a breeze.
2)I also liked that they have an app to download on your phone and clients would tell me it was easy for them to log on using their phones.
3)I also liked the simplicity of the calendar and the ability to print reports, client lists, etc.
4) Not sure if they were starting off as a new business at that time, but customer service was so responsive and seemed to care.
5)As I transitioned out of this platform, I really liked that they actually updated the ability to download complete files into one PDF!

Cons

Over the years it went from amazing to poor for a couple of reasons:
1) the customer service is really slow, it can take up to 2 days to resolve a simple issue or concern
2)You are able to create your own notes template, assessment templates, BUT if you do, these will not integrate with the rest, what do I mean? If you create your own custom, this does not work and you have to do all the steps each time. Oh, and when you download files, any custom templates, don't download with the rest of the file. You have to do it individually, for each client...
3)Telehealth is so bad. Either I would disconnect or my clients would disconnect for unknown reasons, so I just switched to Doxy for FREE.
4)They keep raising their fees! I understand that all business raise fees, but it seemed to be every so often. New feature, new fee. New feature, new issue to troubleshoot.
5) Last year, they sent emails asking providers to sign a BAA...I signed one in 2016, when I signed up, were they misplaced? I don't know, I had no answer to this, I didn't sign it, I had an old one in my files.
6) during the start of the pandemic, they raised their fees! For example from $10/month unlimited, to Standard Users: $12 / month for up to 30 one-hour sessions", each additional hour $1. (I have the emails too!) It seemed very unethical and poorly timed. I finally decided to download every single PDF client chart and switched.

Alternatives Considered

Reasons for Choosing TheraNest

Reasons for Switching to TheraNest

Pros

So easy to use great templates large font convenient features love it

Cons

I haven’t found anything that I don’t like about this software yet after two years of using it

Pros

I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.

Cons

It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.

Cons

I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.