About TheraNest












TheraNest pricing
TheraNest has a free version and offers a free trial. TheraNest paid version starts at US$39.00/month.
Alternatives to TheraNest
TheraNest Reviews
Feature rating

- Industry: Mental Health Care
- Used Daily for 2+ years
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Review Source
Never felt alone; even in my darkest times.
Pros
TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own.
TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.
Cons
The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.
Response from Therapy Brands
Hi Kyle, thank you for the wonderful review. Our support team was all smiles when we read it as it¿s always our goal to be available for all users of TheraNest. We¿re very happy to hear that you (and your interns and residents) have been enjoying TheraNest and that it¿s helped make your practice easier and quicker to manage! We¿d be very excited to grow with you as your practice grows, that¿s why we¿ve passed on your e-prescribing request to our development team and we¿ll be in-touch to discuss your wants/needs for this feature. We take all feedback and suggestions very seriously. As always, don¿t hesitate to reach out if you need us! Thank you for being a valued customer, Kyle! Sincerely, Your TheraNest Team
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
from Great to Bad Greedy
Overall, I really liked theranest. I probably would have continued to use it because it was easy. I recommended it to my colleagues and some of them had signed up to it too! But it became too money hungry, too fast. Thanks for a bunch of other providers who made a Facebook group for this purpose only, some took the lead to try to talk with management...and that's that. So many providers switched to another EHR, and finally I did too. Normally, I don't write reviews but It was ethically and morally unacceptable, this left many providers to either pay the fees, use another software and pay that too or cut back on telehealth at a time when everyone was hurting financially. I think theranest would be good if you only plan to have a couple of clients and only use basic notes/assessments. Otherwise, you will find yourself paying fee increases often.
Pros
I've used this EHR since for about 5 years when I started my practice. I liked that it was simple:
1) The scheduler was easy to use, the notes were straightforward, the submitting of claims was a breeze.
2)I also liked that they have an app to download on your phone and clients would tell me it was easy for them to log on using their phones.
3)I also liked the simplicity of the calendar and the ability to print reports, client lists, etc.
4) Not sure if they were starting off as a new business at that time, but customer service was so responsive and seemed to care.
5)As I transitioned out of this platform, I really liked that they actually updated the ability to download complete files into one PDF!
Cons
Over the years it went from amazing to poor for a couple of reasons:
1) the customer service is really slow, it can take up to 2 days to resolve a simple issue or concern
2)You are able to create your own notes template, assessment templates, BUT if you do, these will not integrate with the rest, what do I mean? If you create your own custom, this does not work and you have to do all the steps each time. Oh, and when you download files, any custom templates, don't download with the rest of the file. You have to do it individually, for each client...
3)Telehealth is so bad. Either I would disconnect or my clients would disconnect for unknown reasons, so I just switched to Doxy for FREE.
4)They keep raising their fees! I understand that all business raise fees, but it seemed to be every so often. New feature, new fee. New feature, new issue to troubleshoot.
5) Last year, they sent emails asking providers to sign a BAA...I signed one in 2016, when I signed up, were they misplaced? I don't know, I had no answer to this, I didn't sign it, I had an old one in my files.
6) during the start of the pandemic, they raised their fees! For example from $10/month unlimited, to Standard Users: $12 / month for up to 30 one-hour sessions", each additional hour $1. (I have the emails too!) It seemed very unethical and poorly timed. I finally decided to download every single PDF client chart and switched.
Reasons for Choosing TheraNest
I started using this platform while still paying for theranest, while I transitioned. So far it has been about 6 months and I am so happy and so excited about it. The billing is sooo easy, I like the ability to make my own notes and assessment templates. I'm still in the 'honeymoon' stage, I really really hope that they don't disappoint. Customer service has been excellent. And they seem ethical and very reasonable.Reasons for Switching to TheraNest
At the time, it was the easiest, simplest, and reasonable.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Therapist loves the EMR
I haven’t found anything that I don’t like about this software yet after two years of using it
Pros
So easy to use great templates large font convenient features love it
Cons
I haven’t found anything that I don’t like about this software yet after two years of using it
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
TheraNest Works Well Enough
Having an EHR system really benefits my practice because I do not need to store paper charts. I like the ability to communicate in a HIPAA compliant way with clients, though I have not been able to get as much buy in from my clients around this as I would like. I appreciated the integrated telehealth system at the beginning of the pandemic, despite the fact that it was a little glitchy, but then they raise prices substantially, so I opted for another platform that was both less glitchy and a better cost value. Forms can be customized, but this is not the intuitive process I wanted it to be. I am not a computer wiz, but also I am not intimidated by computers/software. I imagine that this system would be a challenge if you were not confident in navigating unfamiliar software. Basically, it does the essentials that I need an EHR system to do. I might explore other options if it was not such a pain to consider switching everything over to a new system. I believe that it can probably do more for me than what I am getting out of it and it lacks features that I would really like to have in a system. I can make it work for me and it is not cost prohibitive to do so.
Pros
I like that they do accept user feedback. They have tutorials available to help figure out what features are available and how to use them. I appreciate the option to allow my biller to access my appointment information without an additional fee. I imagine that there are even more helpful features if you do your own billing, but I do not utilize those features. I appreciate the Wiley practice planner add on feature to help me create treatment plans (even though these can also be highly problematic in that they are transphobic, homophobic, heteronormative, and Christian based, but this is not TheraNest's problem). I love that my clients can fill out all their forms online. This saves paper and was really handy when the pandemic hit.
Cons
It is not as intuitive as I hoped it would be. While it has a lot of features, there are things that I think would be incredibly useful (and I am not alone in these thoughts as others have highlighted them on the user feedback platform) that have not been implemented. It can also be quite slow to load. I really do not like that I have to refresh the page often and intentionally for things to show up correctly on the page I am working on. This has caused significant communication errors with my biller, who does not understand computers as well and did not know to regularly refresh her browser. I would expect that in navigating around the site, that it would refresh automatically, but this is not the case.
Alternatives Considered
SimplePracticeReasons for Switching to TheraNest
It seemed more customizable at the time. I no longer believe this to be the case. Pricing is very similar.- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Helpful EHR
Overall I have been very happy with my Theranest experience. As a solo practitioner, it was the easiest and smoothest system I tried and I appreciated the customer service when I started. The pandemic changed some things with everyone getting on line and needing help so it seemed like a longer wait for help but just the same it was a growing time for all of us. So, would I recommend Theranest based on my experience as a whole...the answer is simple.. yes.
Pros
Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.
Cons
I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.
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