ConnectWise ScreenConnect

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About ConnectWise ScreenConnect

ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel. With ConnectWise ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections. ConnectWise ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices. ConnectWise ScreenConnect is available on an annual subscription basis that includes support via phone.
ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise ScreenConnect Software - Run a command directly from the Host page without connecting to the machine
ConnectWise ScreenConnect video
ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician - thumbnail
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine - thumbnail
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations - thumbnail
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines - thumbnail
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files - thumbnail

ConnectWise ScreenConnect pricing

ConnectWise ScreenConnect has a free version and offers a free trial. ConnectWise ScreenConnect paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

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ConnectWise ScreenConnect Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 1,896 View all reviews
Zane
  • Industry: Computer Hardware
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/10/2019

ConnectWise Control helps us support our global customers

ConnectWise Control has allowed us to deliver a custom-branded remote support solution.

Pros

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Cons

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

Alternatives Considered

GoTo Webinar

Reasons for Choosing ConnectWise ScreenConnect

To save money and offer a custom branded support tool.

Switched From

GoTo Meeting
Kelly M
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/05/2022

It's perfect for remote troubleshooting and installation

Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required.

Pros

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

Cons

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

Verified Reviewer
  • Industry: Computer Hardware
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

3
Reviewed on 02/03/2023

It is simple to access the server with ConnectWise remotely.

Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Pros

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Christopher
  • Industry: Chemicals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 07/12/2023

Good product that could use a few improvements

Pros

Unattended/Remote access is very easy to use. Installing the agent on machines is easy and can also be automated.

Cons

Some admin functions such as maintaining users/roles/security permissions are not very intuitive, and can be hard to figure out at first.

Ron
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/01/2020

One of the best remote tools I've ever used !

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).

Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.

Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

Pros

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Cons

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Alternatives Considered

ISL Light

Reasons for Switching to ConnectWise ScreenConnect

First of all the price and secondly the ease of set up.

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