Avaya Cloud Office

Pros

Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.

Cons

Avaya is a bit outdated, limited features and requires VPN.

Pros

Easy to use and very fast to manipulate

Cons

Nothing at all I can’t complain about it

Alternatives Considered

Reasons for Switching to Avaya Cloud Office

Pros

No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems.

Cons

Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un

Pros

The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail.

Cons

Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building.

Pros

The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.

Cons

The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.