About Typeform

Typeform is a cloud-based survey management solution designed for companies of all sizes. It offers survey design, configuration, distribution and analytics within a suite. Typeform features survey design, where users can design customized surveys using a drag-and-drop interface. The templates include different types of questions, such as short-text answers, multiple choice questions, long-text answers, picture selections and drop-down menus. Users can also add photos and videos for each question. Users can distribute surveys using on-site pop-ups and push notifications. Typeform also offers reporting and dashboards, which allow users to track performance metrics such as unique visits, responses and survey completion status. Users can also view survey responses in real time. The product also offers collaboration, which allows users to create tasks for surveys, assign them to people and share the survey findings. Support is offered through an online knowledge base.
Typeform Software - Typeform mobile view
Typeform Software - Typeform rating scale question
Typeform Software - Typeform select image question
Typeform Software - Typeform multiple choice question
Typeform Software - Typeform mobile view - thumbnail
Typeform Software - Typeform rating scale question - thumbnail
Typeform Software - Typeform select image question - thumbnail
Typeform Software - Typeform multiple choice question - thumbnail

Typeform pricing

Typeform has a free version and offers a free trial. Typeform paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
Yes
Free trial:
Yes

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Typeform Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 408 View all reviews
Ciera H.
  • Industry: Media Production
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5
Reviewed on 05/12/2019

Limited but reliable and clean

Typeform is very user friendly, especially on the presentation end (your surveys appear clean and professional - which I find makes people more inclined to complete). On the back end, it is relatively easy to navigate through creating what you need and tailoring it, but can be a bit confusing and limited when exporting and analyzing the data gathered.

Pros

The best thing about Typeform is how clean, nice and professional your surveys turn out without doing too much work on your part in formatting the look of it. Reliable as a fairly quick to use aesthetically pleasing presentation.

Cons

The one hang up that I continue to find frustrating in using this platform for surveys is the way that you are able to access and view the data collected. I feel that Xcel style spreadsheets and somewhat outdated and an inefficient form of collecting and analyzing your data. For my usage, I have had trouble in finding other options as far as formatting to export your data.

Ken S.
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 31/05/2021

Great design and UX

I like creating and sending forms, and feel good about my recipients' experience with Typeform.

Pros

I love Typeform's stripped-down UX and the simplicity of use, both for creating a form and capturing responses. It's different from other in that it forces the respondent to consider one question at a time, so for long, complex forms it might be the wrong choice. But I like the forced simplicity.

Cons

It's a little pricey. You're paying for a the UX not necessarily features, which are substantially fewer than competitors.

Adrian D.
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

1
Reviewed on 27/10/2014

Disappointed; significant number of results lost

Typeform don't make it obvious, but they do NOT store partial or incomplete results. In my survey over 120 people started the survey, only 55 completed it. Partial responses would still have been hugely valuable to me, but they're not available with Typeform. They ARE available with SurveyMonkey.

I wrote to TypeForm with feedback. Their response "About the issue with not-saved responses, it's the kind of confusion we try to avoid, asking users to test carefully their typeforms before using them..... we are not looking to implement this feature in the near future"

So a warning to people: If any response (partial or full) is valuable to you in a survey, please be aware that TypeForm doesn't store the results until the final page where the person clicks "Submit".

Pros

Beautiful looking surveys, easy to setup, fantastic analysis tools.

Cons

Doesn't save partial responses.
Some concern, as 3 seperate people reported not being able to submit at the end.

Response from Typeform.com

Hi there,

Thank you for your feedback.

There is an issue around the legality (and morality) about storing answers a respondent gives before submitting. In paginated surveys such as those built with SM, the respondent needs to click on a "Next" button to go to the next page of questions. And in case the survey only has one page and the respondent does not click "Done", SM does not save the answers either.

To improve your completion rate, apart from applying a design or making colors and images fit your brand's, make sure to use picture choice and multiple choice whenever possible. Also use Long Text fields only when absolutely necessary and try to keep your survey as short as possible. The average completion rate our users are getting is 55% (which is considered high in the online survey industry) and we've seen some typeforms which follow these guidelines get completion rates as high as 80%.

It's unfortunate you only realized we don't save non-submitted answers after publishing your survey, and I'm truly sorry about that.

If there's anything I can help you with, don't hesitate getting back to me.

Pedro

Replied 27/10/2014
Mark B.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 05/04/2021

Great product, but focused more on aesthetic than functionality.

Overall, I'm generally satisfied, but there's room to improve on the functional end. Their #1 differentiator is this conversational, one-question-at-a-time concept, but it is not always the right approach, and they should allow a mix of approaches.

Pros

Typeform has a very nice feel. The experience for the end user is very clean and has a nice aesthetic. If you're trying to look modern and want to have a nice look and feel, Typeform is a big step up from Google forms. Also, if you are creating a survey or form for OTHERS to use, it is great.

Cons

There are some usability deficiencies that were frustrating. For instance, if I want to ask you to stack rank 5 options, I have to create 5 questions, and then present the previous answers, for each one. It's a hack that works, but it's not very smooth and it's a LOT of work for the admin.
Also, the surveys ONLY work for external users. For instance, I cannot use it with a mix of direct and indirect interviews in which some are answered by the user and some are answered by me on their behalf. Not only can I not update answers for a user, but I cannot answer questions on behalf of another. Frankly, NONE of the survey tools support this, so the only solution is to build a database in a No-code or Low-code solution like ZohoCreator or others.
I think Survey tools should allow the surveyor to insert answers.

Suzannah H.
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/04/2021

My choice for survey builder

Typeform has help me to evaluate our services from customer feedback, and it is very critical for us to move forward. All the almost 2 years of experience working with this software has been fantastic and i will continue to using this software as our main survey builder software.

Pros

What i really like with Typeform is, they has very large choice of template that i can use for my survey and forms. It also has many survey categories like satisfaction survey that i have use for our customer to gives feedback on their satisfaction of our service. Integration with Google Analytics help me to read the data easier.

Cons

The result of the survey or data captured from the form is not comprehensive enough, that i need to using third-party service like Google Analytics to manage and organize the data better. Other than that, the pricing model is quite expensive unlike other software on the market has offered.

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