Square Point of Sale

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Square Point of Sale

Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS system include online payment processing, sales reports, inventory tracking, digital receipts, email and SMS marketing campaigns, eCommerce, insights/analytics, and more. Square offers magstripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, and Apple Pay. Square Virtual Terminal enables payment collection through a computer, which allows merchants to key in card details so that no card reader is required. Square POS is flexible enough to work for any business, from retailers and bakeries to coffee shops to hairdressers. Retailers can manage their inventory from any device. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Restaurants can manage online orders and third-party pickup and delivery. Square Point of Sale makes it easy for businesses to sell in-person, online, over the phone, or out in the field. Merchants can add a synced online store, sell through Instagram and Facebook, and offer curbside pickup, local delivery, and shipping -- no coding required. The built-in customer directory can track customer preferences and feedback with every card swipe. Key customer information is added automatically to build profiles, and merchants can search and sort customers to view their purchase histories, target email marketing campaigns, and send more personalized messages that keep customers coming back more often. With Square Dashboard and built-in sales reports on the POS, merchants can access their sales data from any device, with real-time hourly sales reports for each location, transaction and deposit tracking, and more. Square POS helps merchants manage their inventory from anywhere. Products can be imported via CSV and names, prices, and quantities can be edited at any time. Daily stock alert emails notify users of items with low or no stock, and inventory levels can be exported to printable spreadsheets. Everything is integrated into your POS for a stress-free experience. It’s free to use, and no contracts, fine print, or manuals required.
Square Point of Sale Software - The point of sale that's so much more than a point of sale.
Square Point of Sale Software - Sell at the counter, on the go, or online, so you never miss a sale.
Square Point of Sale Software - Customize your checkout to keep your line moving and your customers happy.
Square Point of Sale Software - Accept every way your customers want to pay.
Square Point of Sale Software - Track customer’s preferences and purchases with every card swipe.
Square Point of Sale Software - Keep track of your sales, inventory, and locations, all in one system.
Square Point of Sale video
Square Point of Sale Software - The point of sale that's so much more than a point of sale. - thumbnail
Square Point of Sale Software - Sell at the counter, on the go, or online, so you never miss a sale. - thumbnail
Square Point of Sale Software - Customize your checkout to keep your line moving and your customers happy. - thumbnail
Square Point of Sale Software - Accept every way your customers want to pay. - thumbnail
Square Point of Sale Software - Track customer’s preferences and purchases with every card swipe. - thumbnail

Square Point of Sale pricing

Square Point of Sale does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Square Point of Sale

Square Point of Sale Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.7
Customer Support
4.4
5 reviews of 2,894 View all reviews
Sheri
Sheri
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 28/07/2022

Easy to set up, reliable, and with the features I need in my business!

I set up Square after researching other options when I launched my business 4 years ago, and have been pleased with the choice ever since. I have considered other options since then but keep sticking with Square since they truly have what I need, and the time cost of switching has never been worth it to me.

Pros

The most important aspect of Square Point of Sale is the ability to set up monthly, quarterly, and annual recurring invoices. Its shocking other solutions don't offer this, or only offer it at VERY high levels of monthly investment. This is a user-friendly solution for my business and is easy to understand, set up, and get rolling right "out of the box."

Cons

The address book makes it a bit tough to set up the clients as a business, it's a bit more geared to selling to consumers. But I've been able to create a workaround to make it work for me (business name in one of the name fields). I also really would like to integrate Square better with QuickBooks but I think QB is the problem - QB is notoriously difficult to work with (VERY difficult!).

Alternatives Considered

Zoho CRM, Stripe Billing and QuickBooks Online

Reasons for Switching to Square Point of Sale

Primarily I chose Square because of its easy interface, quick time to launch, address book set up, but mainly because of recurring invoice functionality.
Faiyaz
Faiyaz
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 22/10/2023

A very user friendly POS system

Overall experience was amazing. Loved how it made everything easier!

Pros

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Cons

Yet haven't found any bigger issues. Everything seems fine.

Alternatives Considered

Stripe

Reasons for Choosing Square Point of Sale

Easier and smoother operation of Square Point of Sale.

Reasons for Switching to Square Point of Sale

Pricing
Jesse
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 14/05/2024

Great for a Small Business

I've been using square for over 9 years now and it's been great. Especially when I am traveling with my business, it's easy to accept payments through their system. It's important to have something reliable if my clients don't want to pay in cash or forget, I always have it in my back pocket as long as I have my phone.

Pros

I like that they added the option to use your own phone as the card reader and that you can make different menu options with different price points.

Cons

The older card readers are frustrating to have to charge but that issue doesn't come up very often.

Brad
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

3
Reviewed on 21/11/2023

Dont expect great support

I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed.

For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it.

This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded.

After 5 different calls with support and having the issue escalated, two different calls with our representative - I was told the same response "Square has been informed that the disputed payment should be credited back to the cardholder’s account. Please refer your customer to their bank for more information on when to expect the credit."

Each time the customer called his bank and was told "there is no communication from Square nor are there any pending deposits or transactions"

Each time, I called back and asked for a transaction number, or some information that proves the transfer of funds from Square to customer's bank has been made - each time same response.

After asking to speak higher up each time - "there is nothing I can do beyond this" is the response. Zero opportunity to escalate.

I was patient and clear with each call, asking kindly but stating the importance of my issue and how it impacts my business, except on the 6th call - I got heated and begged for help.

Now this is no small transaction, it's $4,238 of our customers money. This customer has been patient but has threatened my business, not Square, but my business and has demanded I refund his money - the same money Square already deducted from our account.

I've asked for escalation multiple times, asking for simple transaction data to help my case and save my business from this headache - 1-2 day wait, same response.

I've called out the [sensitive content hidden] and the Company on LinkedIn asking, pleading for help. Nothing.

All i've heard is "I'm sorry this is a challenging situation for you, but I can't help you any further" - then get hung up on.

I've been a Square customer for 7 years, processing over $1M in transactions on this platform and still - no luck in getting information.

Now I'll have to shell out another $4,238 on top of the $4,238 Square already deducted from my account to settle this customer and save my business headache.

If you don't care about getting thoughtful support, or data you need when you're in a bind - Square may be good for you, but if you need want support - I do not recommend.

I've tried up and down every channel I can get and was shut down each time. No luck.

I'm switching to something else for sure. Sad to see this happen.

Pros

Nice POS System for our customer interface

Cons

Customer Support is not great, cannot get you info when you need it. Slow to respond.

Debra
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2024

Satisfied Customer very user friendly and up to date

over all i think its a great product and we realistically dont have any complaints.

Pros

I love that it is again very user friendly and the processing fees are low and the processing speed is fast.

Cons

I dont like that you cant go back and look at a last name from the card used in processing of a payment u would have to go on line and do 4 different steps if you needed to clarify an error .

Alternatives Considered

Clover

Reasons for Switching to Square Point of Sale

better pricing and seemingly better technology

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