Square Payments

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Square Payments

Square Payments is a cloud-based payment processing tool for businesses within the retail, food and beverage, and health and fitness industries. Key features include fraud prevention, dispute management, touch-free transactions, automated invoicing, and cash flow monitoring. Square Payments’ built-in analytics uses machine learning to track fraudulent activities and monitor transactions in real-time. It can send automatic alerts on suspicious activities. Automatic receipts speed up the checkout processes and ensure a digital record of all purchases is kept. Additionally, this tool comes with an activity dashboard, which consolidates all customer data and provides timely updates on sales and inventory. Square Payments is available on a per-transaction basis and support is provided via documentation, forums, emails, phone, FAQs, and video tutorials. The application involves Terminal API and Reader SDK to streamline payment processing and offers integrations with third-party point-of-sale software and service providers including Mailchimp, Ritual, WooCommerce, and Intuit QuickBooks.
Square Payments Software - Square Payments digital receipts
Square Payments Software - Square Payments virtual terminal
Square Payments Software - Square Payments application dashboard
Square Payments video
Square Payments Software - Square Payments digital receipts - thumbnail
Square Payments Software - Square Payments virtual terminal - thumbnail
Square Payments Software - Square Payments application dashboard - thumbnail

Square Payments pricing

Square Payments has a free version.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

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Square Payments Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.4
5 reviews of 2,300 View all reviews
Jarvis
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2022

The Perfect Payment Processing Option for Small Business

My overall experience is A++ since I am able to accept and process payment at a fraction of the cost and without costing me more time and effort.

Pros

Using this software for a couple of years now I really like the ease of use and how it's transferable between all my devices. I am able to access reports, process payments, and more from the mobile dashboard or my PC.
It doesn't require that I have or use any additional products or equipment for function. They have very friendly and knowledgable customer service and support.
I love that you are able to integrate Square into other systems for a more robust system.

Cons

I wasn't able to really pin point anything that I didn't like or enjoy regarding the software.

Alternatives Considered

PayPal and Paycom

Reasons for Choosing Square Payments

Paypal had so many restrictions and hold times.

Switched From

PayPal

Reasons for Switching to Square Payments

Because if checked off more of the boxes for what I was looking for and the cost was Amazing.
Angelina
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 24/07/2023

Love my Swuate

My overall experience with Square payment has been wonderful. I can either do it on my phone or use the plug in Square which I’ve had since the beginning of me opening and starting Angelina’s arts and crafts.

Pros

I can put a Square card into my Apple Pay wallet transfer money from Square to my checking account if need be or to one of my employees checking account to pay them p

Cons

Call a square is I still have not received my equipment I ordered two months ago three maybe four months ago paid for it online with my PayPal card and I checked on it and they said it was sent out

Alternatives Considered

ApplicantStack

Reasons for Choosing Square Payments

I made the switch due to seeing see a register being used at a coffee shop and outdoor coffee shop which they pick up and go anywhere with the equipment they have from square

Switched From

PayPal

Reasons for Switching to Square Payments

I can keep my inventory updated and when I sell something from my inventory, it takes it subtract it from the inventory so it’s very neat
Maureen
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
1
Ease of Use
2
Customer Support
0

1
Reviewed on 08/10/2021

Square does not reimburse for manual credit card transactoins

Pros

When it works it's okay and you get payments quickly.

Cons

When the card reader doesn't work, which can happen for multiple reasons (no wifi, the card's strip is worn out, the reader is worn out, etc.) Square has instructions on their Support page to enter the credit card information manually. I encountered this situation at my last show with 100% of my credit card sales, followed Square's instructions from their Support page, and received an "Approved" response with each transaction. Square's records showed these transactions were transmitted to them as "cash" transactions so they refused to compensate me for the sales.

If you use Square, you know that cash transactions are very different from manual credit card input. They do not display fields for you to enter credit card information, expiration date and the code on the back of the card, and they do not ask for the customer's zip code. This was all information I manually inputted with each transaction - but it did not transmit to Square. But again, with each transaction Square responded with "Approved".

Square did not acknowledge any problems at their end and would not help me, so I essentially held a "Free Sale" where I paid for booth space at the show in order to give my products away. I have no idea if the customers' credit cards were charged. I only know that I will not receive payment for my goods because Square will not investigate the problem on their end. However, in telling me this they kindly hoped that I would have a "wonderful day!"

Tonji
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/12/2023

Square processing

Square payments are better than paypal and is a more organized application thats easy to use and easy to access when needed.

Pros

Square is easy and fast to use customers can see their payment going through and choose how they want to receive their receipts

Cons

Square has a fee to process and a fee to transfer money as well.

Robyn
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2023

Square Reader made everything easier and better!

Pros

I've had to call customer service before and they were very friendly and very helpful. They were trained well and understood the entire program really well! Square makes call in orders, and online orders simple too, and it saves time for both you and your customer. It's also really easy to figure out how it all works. It's one of the most user friendly programs I've ever used

Cons

Only complaint I could have, and it wasn't even really a complaint.. when you very first get it and have to input all your existing customer info, and them programming in your menu and prices felt like it took forever. It took a minute in between each new entry to save it and move on, so it took me 2 days to complete the task. It's nice now tho because entering the entire menu in, allows my receipts to be detailed and very organized and professional in appearance.

Alternatives Considered

PayPal and Apple Pay

Reasons for Switching to Square Payments

Price was a big factor. Square was every bit of 40% cheaper in fees and everything. A previous place I worked, used Apple pay, and it was constantly locking up or restarting itself, and the more customer info or menu items you entered into the program, the slower the entire system ran. It was very inconvenient more than once for me during peak times when we've got a line going . A good friend uses Square for her photography business, and she was telling me how easy it wad to use and setup and how impressed she had been with it, she had previously also been using Apple pay and got to where she hated it.. So her suggestion for me to use it resonated with me pretty strongly. I'm glad I chose it.

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