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Square for Retail
4.7
Overall rating
Reviews
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About Square for Retail
Square for Retail is a cloud-based point of sale (POS) and retail solution for all retailers. Key features include inventory management, customer relationship management, reporting and employee management. The solution comes with built-in payment processing and integration with all Square hardware.
Square for Retail enables users to track, adjust or transfer inventory across all locations. The solution can give automatic alerts for low stock, so users know when to create and send purchase orders to vendors. Items can be searched by keyword or by scanning barcodes.
Square for Retail can automatically create customer profiles with every card transaction and track customer information and purchase history. It can also automatically sort customers into loyal, casual, lapsed or custom groups. Users can then add notes and preferences to customers’ profiles.
Square for Retail is available for purchase on a monthly subscription basis.
Square for Retail pricing
Square for Retail has a free version and offers a free trial. Square for Retail paid version starts at US$60.00/month.
Starting Price:
US$60.00/month
Free Version:
Yes
Free trial:
Yes
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Square for Retail Reviews
Feature rating
5 reviews of 476
View all reviews
Shawn
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 17/11/2019
Fantastic!
I have been using this register for sometime now. I use it for all my transactions and even take it with me for fairs and markets. I do all my inventory with it and the barcode scanner it’s simple. I have low inventory alerts set up to remind me to reorder products. You can create a personalized customer file for each customer and track their sales. I have square loyalty which lets you set up a customer loyalty program to reward regular customers.
Pros
I love how it’s so easy to use and very user friendly. I have the Square Register which has a large screen for me and a small screen in the front for the customers transaction. It is easy to add inventory by name and barcode with the barcode scanner. You can set up alerts, and I can still use it for cash transactions. I have the cash drawer accessory so it opens as soon as soon as you complete cash sale. It is basically a very advanced and convenient cash register that isn’t large and bulky.
Cons
The price is a little steep for small businesses. You can get the system that requires an iPad but I didn’t see the point. If you don’t have an iPad you have to purchase that in addition. I settled for the standalone register.
Caleb
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
1
4
Reviewed on 17/01/2020
Square Retail works great but the customer service is terrible
Overall it has been a great tool and finding a better solution has been tough. I have checked numerous POS systems and I end up just staying with square. I wish they would update there new register system like the retail app. I also wish they had better customer service. Without fail every time I have contacted square they say they will have to look further into the situation and contact me back but they never do. It has happen every time I have contacted square.
Pros
The software is great to do all transactions, returns and exchanges. I like the fact that it prints a barcode at the bottom of the receipt so when a customer comes back for a return we just scan the bottom of the receipt and the transaction pops right up.
Cons
I end up getting the new square register in hope that it would act just like the retail app for the Ipad. The fact is that square won't update the new register. It has no exchange option like the Ipad app does and you end up needing to set up both the Ipad and register. Square has known about this issue for years now. You can see the complaints on the square forum page. Square also does not have a spot for barcodes so you end up having to put your barcodes in the sku spots. The loyalty point system also has some problems. When you do a return it doesn't automatically take points back from the customer account.
Reasons for Switching to Square for Retail
These other products lacked to many other features that I couldn't make the switch. It had a lot to do with the rewards program and the back office software.
Crayle
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used for 1-5 months
-
Review Source
Value for Money
0
Features
3
Ease of Use
1
Customer Support
1
2
Reviewed on 17/06/2021
I'm Not Sure Why This Is The Default For So Many
I haven't processed any sales. I don't trust the company enough to handle my money. They claim to be for mobile businesses, but require a desktop to manage your account. Many pages of their site were broken when I did my set up. Their customer service leaves much to be desired.
Pros
The fee structure is lower than some, and they send first time users a free mag strip reader. That's really the only benefit I can see.
Cons
-You can't manage your account from your phone. Most options are grayed out and say "desktop required."
-Once I got to my desktop, the site was really buggy and hard to use. For instance, little black dialogue boxes telling what kind of info to put in each field hover over the space you actually need to type in when you do your account set-up. When you hit the "X" in the corner of the dialogue box that is blocking your view of the typing area, a full-screen pop-up asks "Are you sure you want to leave setup?" No, I don't want to leave setup, I just need this box out of the way. My first form that I filled out was full of typos, because I couldn't see the field to type in through the black dialogue boxes.
-Their customer service is REALLY bad. When I had trouble signing up for the free card reader, I used the WORST customer service bot I've ever seen. It just kept sending bursts of 3-5 messages with links to broken pages on their website based on key words before I could even fully type my question. Then the human customer service rep I chatted with wanted to add things to my cart for me and kept trying to assume the sale before actually addressing my problem.
Alternatives Considered
Clover
Nicola
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 25/03/2021
Easy solution for taking payment
Square has made it so easy to run the retail side of my business along with saving me a ton of money on fees my old bank charged for credit card processing.
Pros
In the past I've used traditional forms of credit card accepting machines and software provided by my bank. Very expensive and cumbersome. Square has made accepting credit cards cost effective and very easy. The retail setup has made keeping inventory easy along with sorting out sales taxes. The advantage of using AP on phone when not in store is extremely helpful and again very easy to use.
Cons
No real cons, If I were to get picky I'd say initial set up takes a bit of time but nothing really worth complaining about.
Alternatives Considered
PayPalReasons for Choosing Square for Retail
Cost was much better with square, speed of deposits was better with Square and customer service is better with Square.Reasons for Switching to Square for Retail
No one offered all that Square did for the price.
Alex
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3
5
Reviewed on 05/08/2019
The Only Way To Accept Payments For Small Business
I recommend using Square for small business purposes only. That being said, they have a wonderful option for POS.
Pros
The Square plugin was super easy to use and fit most devices. The application is simple and adjustments were easy to make changes to. Paperless receipts are the best way to go about transactions.
Cons
The price was a little high for the software. Using the plugin had its disadvantages if you use a phone and that phone has a protective case. The application sometimes froze.
