About Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps with smart clustering helps businesses manage fuel costs, provide accurate ETAs, keep tabs on equipment with asset tracking, and oversee a mobile workforce with vehicle tracking. Verizon Connect Reveal includes GPS tracking, high-resolution maps, fuel consumption management, asset tracking, customizable dashboards, performance analytics, and more. With integrated fleet tracking, fleet operators can view all drivers on a map and automatically detect driving behavior such as harsh braking, quick starts, hard morning, and additional vehicle misuse. Verizon Connect Reveal platform sends real-time push alerts to notify dispatchers and supervisors of dangerous driver behavior. As an ELD solution, Verizon Connect Reveal provides mobile capabilities via an iOS and Android app for drivers to track performance and productivity through any smartphone. Once drivers log in, drivers can view nearby company vehicles and receive assignments. Any driver is able to view scheduled stops and an electronic log to see how they compare with other drivers using metrics such as the number of stops, idling, and speeding. Verizon ELD mobile app provides turn-by-turn navigation through Google maps integration. Verizon Connect Reveal provides 24/7 app support, installation assistance, and ELD compliance with FMCSA.
Verizon Connect Software - Verizon Connect activity tracking
Verizon Connect Software - Verizon Connect GPS tracking
Verizon Connect Software - Verizon Connect dashboard
Verizon Connect Software - Verizon Connect activity tracking - thumbnail
Verizon Connect Software - Verizon Connect GPS tracking - thumbnail
Verizon Connect Software - Verizon Connect dashboard - thumbnail

Verizon Connect pricing

Verizon Connect does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Verizon Connect

Azuga Fleet

Azuga Fleet is a cloud-based fleet management solution for businesses of all sizes. It caters to various industries...

Geotab

Geotab is an end-to-end fleet management solution that is transforming the transportation and logistics industries....

Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking,...

mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting...
30% OFF. Jobber is a cloud-based field service management software solution that allows small and midsize service...

ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service...

Verizon Connect Reviews

Feature rating

Value for Money
2.8
Functionality
3.2
Ease of Use
3.4
Customer Support
2.8
5 reviews of 803 View all reviews
Joanne
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2016

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Dakota
  • Industry: Religious Institutions
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2023

Increase work productivity

overall we have a positive experience from working with Verizon connect.

Pros

This software really helps our team more our business forward, they always have offers for discounted pricing as well.

Cons

It can be hard to get in contact with Verizon team and it is a bit tricky to set up this, we are thankful for this software.

Caity
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

3
Reviewed on 10/01/2020

Customer Service Nonexistent

Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.

Pros

The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Cons

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

Catherine
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 31/10/2022

Eyes in the sky, service in a flash!

Customer service has been rough after Fleetmatics became Verizon Connect. Its hard to get someone on the phone.

Pros

Makes setting up service very easy. Great because you can see where all tech are in a flash.

Cons

Software works good, when we had to upgrade to 3g things where a little crazy.

Response from Verizon Connect

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. Also, thank you for your feedback around customer service. We would like to learn more about your success with Reveal. If you are open to share, please email us at: [email protected]

Replied 02/11/2022
Kali
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2022

Verizon Connect

When calling customer service, was always helpful and would let me know when issue was resolved.

Pros

Verizon Connect is very user friendly, as I was able to navigate thru system and was self-taught.

Cons

When Verizon connect would be down, was very difficult to manage.

Related categories