Verizon Connect does not have a free version and does not offer a free trial.
Teletrac Navman DIRECTOR
Cro Software Solutions
Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan
EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!
• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.
• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.
• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.
• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.
PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
Terrible On boarding experience
2 days, hours on the phone, multiple emails, and they have no idea where my equipment is. They did send me a warning that I would be charged $100 per vehicle if I missed my install appointment, but can't tell me how much they will reimbursement for the cost of my staff sitting round waiting.
Hard to say, I can't get the install done.
Customer service is terrible, no follow up, hard to get anyone that will be accountable. Be prepared for long hold times if you have issues.
Reasons for Switching to Verizon ConnectI have verizon fios, thought having to deal with one contractor would benefit me. I was wrong.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
Customer Service Nonexistent
Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.
The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.
The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
Scheduling is very easy with Verizon.
Other than that, it is very easy to schedule our techs.
Easy to navigate and schedule our techs.
Would like it when send out the reminder to customers to send the time and address also.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
Too focused on the direct customer and not the MSP customer
The portal looks good and gives the exec's the warm and fuzzies
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do.