About BenchmarkONE

BenchmarkONE (formerly Hatchbuck) is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. BenchmarkONE is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more. BenchmarkONE includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward "drag and drop" form builder. BenchmarkONE offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.
BenchmarkONE Software - Campaign
BenchmarkONE Software - Contact detail
BenchmarkONE Software - Contact list
BenchmarkONE Software - Deals
BenchmarkONE Software - Email templates
BenchmarkONE Software - Form submissions
BenchmarkONE video
BenchmarkONE Software - Campaign - thumbnail
BenchmarkONE Software - Contact detail - thumbnail
BenchmarkONE Software - Contact list - thumbnail
BenchmarkONE Software - Deals - thumbnail
BenchmarkONE Software - Email templates - thumbnail

BenchmarkONE pricing

BenchmarkONE has a free version and offers a free trial. BenchmarkONE paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
Yes
Free trial:
Yes

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BenchmarkONE Reviews

Feature rating

Value for Money
4.4
Functionality
4.2
Ease of Use
4.5
Customer Support
4.6
5 reviews of 155 View all reviews
George
  • Industry: Management Consulting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/07/2018

The happy lil' secret in the automated marketing world!

Allows a small marketing outfit to punch above its weight and focus follow-on efforts on the more high-valued prospects.

Pros

Hatchbuck is great. What? I need to write more? ok. It allows you to create or upload documents, you can include them as well as links into emails, and then combine emails into campaigns where they are delivered at preset times. But that's far from all! Hatchbuck monitors the customer's interactions with your email and awards score points (defined by you) for various activities like visting your website, reading an email, downloading a document or clicking on a link. So when you open Hb you can review the current scores and follow up with the prospects who are raising their hands the furthest. But, there's more! Where Hb 'really' excels is in the logic of these campaigns. For example... if you have a campaign for general interest which you are sending to a generic group and a customer evinces particular interest in your offering (clicks or downloads a lot) Hb logic can detect this and move him to a more aggressive sales campaign. Hb can notify you for any specific buying signal. Hb can send the customer (again, automatically) additional materials based on actions ("oh, you like case studies, eh, take a look at this one") . If you do the campaigns correctly Hb is really a 'fire and forget' homing missile. It has a tremendous number of features (searching and segmentation are awesome) and because of its price structure, it really allows a small company to punch waaaay above its weight class. I'm happy!

Cons

A few things. I'm not crazy about the HTML design tool. (Or, perhaps, I'm a lousy designer?) It seems too old-fashioned. You can get false positives from the lead score system -- especially if you email to high security places like financial institutions whose bots click on everything to test your email for spy/malware. Its awkward to try to call a super high scoring customer who 'appears' fascinated with your content only to learn that he left 6 months ago and the bots are still screening his email. :-(

Peter
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/02/2020

Hatchbuck hits a sweet spot

Sales engagement and qualification

Pros

Very good value for the money. The scoring is very helpful in qualifying prospects and interest.

Cons

Not much. It hits the highlights and is affordable.

Maud
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

3
Reviewed on 13/11/2022

I would get more efficiency if it was customizable.

Pros

Customer support was very interested and helped me a lot with my problems. Ability to manage sales in an organized manner.

Cons

Its biggest drawback is that it is not intuitive and customizable.

Trish
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/08/2022

Works Well

Customer service was very responsive and helpful.

Pros

Great segmenting to manage our contacts and do outbound marketing. I was able to tag ppl with multiple stages of the sales process and follow up through email. I used a lot of zaps to connect to other software systems and to pull in texting.

Cons

Does not have an appointment software that I could put on my website. Does not have a texting option.

Dana
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/01/2021

Great tool for starting your SaaS business

Pros

Ease of use, ability to get it set up without engineers
The tasks and campaigns are also AWESOME

Cons

Would love if you could text from the platform to customers

Alternatives Considered

HubSpot Marketing Hub

Reasons for Switching to BenchmarkONE

Price and ease of use

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