About UKG Pro

UKG Pro is a powerful, global HCM solution. Transform your business with a truly connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent, to service delivery, to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results. Built from a merger that created one of the largest global cloud companies, UKG (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery, and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone. At UKG, our purpose is people. Our love for all things HR and workforce management is matched only by our people-centered culture. Together, we’re committed to inspiring workforces and businesses around the world, helping to pave the way forward for our people, customers, and industry.
What is UKG Pro?

UKG Pro (formerly UltiPro) is a cloud-based human capital management suite built to streamline people management processes by combining HR, payroll, and talent management.


How do you use UKG Pro?

UKG Pro’s online portal includes a recruiting gateway where users manage candidate information, initiate background screenings, and track status updates. Users can access tools for managing payroll, benefits, goals, performance reviews, scheduling, and more. A Connector Hub is used to build complex integrations for UKG Pro and other systems.


Who uses UKG Pro?

UKG Pro is used by payroll teams, hiring managers, HR directors, CFOs, and other leaders in midsize to large global organizations.


How much does UKG Pro cost?

Pricing details for UKG Pro are not shared publicly. Please contact UKG for information on starting price and available plans or tiers.


Does UKG Pro have an app?

Yes, the UKG Pro mobile app (for iOS and Android) allows employees to access pay details, schedules, upcoming events, plus other HR and company information.


UKG Pro Software - UKG Pro Employee Voice
UKG Pro Software - UKG Pro Mobile
UKG Pro Software - UKG Pro Pay
UKG Pro Software - UKG Pro People Center
UKG Pro Software - UKG Pro Recruiting
UKG Pro video
UKG Pro Software - UKG Pro Employee Voice - thumbnail
UKG Pro Software - UKG Pro Mobile - thumbnail
UKG Pro Software - UKG Pro Pay - thumbnail
UKG Pro Software - UKG Pro People Center - thumbnail
UKG Pro Software - UKG Pro Recruiting - thumbnail

UKG Pro pricing

UKG Pro does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to UKG Pro

Paycor empowers leaders to build winning teams. Paycor’s human capital management (HCM) platform modernizes every...

UKG Ready

UKG Ready is a flexible and seamless HR solution that provides a connected people experience to easily manage the...

BambooHR

BambooHR offers small and growing companies a human resource information system (HRIS) that includes an applicant...

Workday HCM

Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning,...
Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single...

talentReef

As the go-to solution for 100,000+ national brand locations, TalentReef leads the way in talent management for the...

UKG Pro Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.1
Customer Support
4.0
5 reviews of 467 View all reviews
N Armand François
  • Industry: Consumer Electronics
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 06/10/2022

I'm very satisfied

Pros

It's a really great application, it makes my work on the human resources side much easier

Cons

I haven't seen anything negative yet. Super great for me

Alternatives Considered

Zenefits

Switched From

BambooHR
Chelsea
  • Industry: Biotechnology
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

4
Reviewed on 06/06/2022

Over promise and under deliver

I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.

Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

Alternatives Considered

Workday HCM

Reasons for Choosing UKG Pro

Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

Switched From

BambooHR, Paylocity and OnePoint HCM
Lydia
  • Industry: Environmental Services
  • Company size: 201-500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 27/09/2022

Not a fan of how this software is set up and designed

Not a software I would have picked if I had say. It looks nice but is not user friendly with a lot of issues. Not a smooth enrollment.

Pros

Looks nice and updated. Cleaner look and newer.

Cons

It took me weeks to just get my self logged onto my account to do PTO. No one in customer service helped. They kept having issues with my email and password on their end. It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use. Things are in places that you wouldn't expect. A lot of the set up didn't make a whole lot of sense. Our whole company had a long list of ongoing issues with the set up of this software for our payroll and HR. It's slowly getting better but the process has been painful and frustrating.

Isabelle
  • Industry: Retail
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/08/2022

Recent Company Switch to UKG Pro

Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

Pros

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it.

In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

Cons

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

Jessica
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/02/2020

Love Ultipro- Only issue is reporting

Pros

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Alternatives Considered

ADP Workforce Now and ADP Comprehensive Services

Reasons for Choosing UKG Pro

Needed to get off the PEO

Reasons for Switching to UKG Pro

Feedback, customer experience, and company values.

Related categories