About ScrapRight
ScrapRight pricing
ScrapRight does not have a free version but does offer a free trial. ScrapRight paid version starts at US$49.00/month.
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ScrapRight Reviews
Feature rating
- Industry: Mining & Metals
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Help getting problems fixed
overall has been good been a few bumps in the road but always been able to sort it out
Pros
The software is easy to use has lots of features that fit our needs
Cons
There are really no cons I can think about, about the software itself. My real concern is when you need help
everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone.
[SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.
Response from ScrapRight Software
Alex, thank you for the amazing review! I appreciate the candid & honest feedback more than you know. I have spent some time today with the Support Engineers and reminded them that not everyone likes to txt & chat like you do and reminded them that our policy is to pick up the phone and call 100% of the time! Thank you for your patience with us! We appreciate your long time business with ScrapRight and all of the referrals you have sent as well!
- Used Daily for 2+ years
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Review Source
Easy, simple problems resolved quickly. Complicated matters are ignored.
Pros
The software is easy to use, teach new users how to use, and navigate through. Adding/removing is simple and accessing/printing reports is simple and easy.
Cons
Features (like the Container Tracking) are not available and the Scrap Right rep's cannot explain why. Further, ScrapRight rep's are quick to determine a matter "resolved successfully" when in fact the issue was NEVER properly fixed or even addressed.
Response from ScrapRight Software
Adam, thanks for taking my call today and reviewing these open issues. Derek is sending you a new invite to demo the Container Tracking and Dispatching module and get you guys up and running, this will include Asset Management, Scheduling PM's, To Do list and Calendar, it will also include the Mobile App for drivers. I have spoken to support regarding the open vs closed tickets issue, they assured me that they will only close a ticket that is open if they cannot reach the customer and are not receiving any information back. I did ask them to look closer at this process. Adam, again you have direct access to me, as do all of my customers, please never hesitate to call me directly if you feel something is not being resolved to a 5 star level! To everyone at Denver Metal Recycling, you are an amazing customer and we have valued and continue to value your partnership for years to come!
Shon Duty
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Has a lot of great features
Its easy to train people on scrapright
Pros
It takes pictures of products, customers getting paid, place to store information.
Cons
The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry.
container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly
also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking.
there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore.
Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ?
Response from ScrapRight Software
Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!
- Industry: Renewables & Environment
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
The Good, the Bad, the Ugly
Pros
Very efficient for paying out our Scrap customers.
Cons
Does not input Accounts Payable into our QuickBooks. Disconnects from our QuickBooks regularly. The license scanner doesn't always work. The Inventory is slow.
Response from ScrapRight Software
Mary, I am sorry to hear about the issues you are facing with quick books, we certainly feel your frustration with intuit and quickbooks, a very finicky product!
Do you have the quickbooks connectivity trouble shooting guide that we produced last year? You can get this on your dashboard or from support. I can guarantee you that when these steps are followed every time, your ongoing issue with quickbooks remaining connected & syncing will go away!
Regarding the inventory, we have a fix for the slowness you are seeing and Brandon will get you on the schedule for an update! Lastly the drivers license scanner, we have been seeing some intermittent issues with connectivity and we have some exciting changes coming very soon for Drivers License, signature pad and fingerprint pads!! Stay tuned!!
If for some reason these issues are different that quickbooks remaining connected, please feel free to give me a call! Shon Duty 877-897-6422
- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall, it does the job. It does "glitch" once in a while, but refreshing usually fixes it,
Pros
We only use Scrapright to generate outbound loads. It's good to get the BOL, Packing List, and photo of the pallet all at once. The photos have saved us on a few pallets.
Cons
I would like the software to be able to include the prices of the individual pallets we send out. It seems like we should be able to put our material prices/lb. into the system and have the value calculated by the weight of the material, and be able to print this out as well. Didn't get a satisfactory answer about this from tech support. It would save us a big step and allow us to actually us this software for other tasks around here.
Response from ScrapRight Software
Hey Scot
I saw your review on Capterra, thank you for taking time to provide us with valuable feedback!
Yes your software does all of the things that you want / need it to do!
Please get with us after the holidays and allow us to show you want you need to know to use it to its fullest extent!
