About Revel Systems

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities. Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support. Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history. Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.
Revel Systems Software - Revel order management
Revel Systems Software - Revel product selection
Revel Systems Software - Revel check-out process
Revel Systems Software - Revel analytics
Revel Systems Software - Revel color-coded tasks
Revel Systems Software - Revel dashboard
Revel Systems video
Revel Systems Software - Revel order management - thumbnail
Revel Systems Software - Revel product selection - thumbnail
Revel Systems Software - Revel check-out process - thumbnail
Revel Systems Software - Revel analytics - thumbnail
Revel Systems Software - Revel color-coded tasks - thumbnail

Revel Systems pricing

Revel Systems does not have a free version but does offer a free trial. Revel Systems paid version starts at US$79.00/month.

Starting Price:
US$79.00/month
Free Version:
No
Free trial:
Yes

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Revel Systems Reviews

Feature rating

Value for Money
3.4
Functionality
3.6
Ease of Use
3.8
Customer Support
3.4
5 reviews of 298 View all reviews
Bailey R.
  • Industry: Museums & Institutions
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/08/2018

Great

Pros

It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.

Cons

It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.

Response from Revel Systems

Bailey,

Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS!

If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS:
https://revelsystems.com/revel-university/categories/discounts-combos/

I hope this helps! Please reach out to us if you have any questions.

- Holden at Revel

Replied 28/08/2018
Alex R.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/04/2022

Do Not Go With Revel PoS

Terrible experience with all teams involved.
The person that was supposed to be handling our case was rude and extremely inattentive
We didn’t even get to start using the system because it was not delivering what we asked for.

Pros

Nothing
All I can say is that the package looks nice but there’s nothing useful in the package but a pack of lies.

Cons

The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very short
During the process of selecting a point-of-sale system be interviewed several software companies including Revel
In this process the sales person promises that their point of sale is capable of the options we were looking for and in the process of discovery after we made payments and purchased equipment and software we realized that it was not true
In particular we wanted to use a kitchen display system that had the capability of firing courses and this was not the case
Later when we told them that this is not functioning properly they recommended that we use printers instead
We told them the reason why we made the switch to your company was to use kitchen display and avoid printers all together
Sadly they refuse to acknowledge even though all the technicians that we spoke to clearly admitted that this function is not currently functional in the way it should be
I would strongly advise not to use the system as they are extremely misleading in the process of delivering their sale and product

We never even started using the system as the system was not capable of delivering what we were promised to.
So we lost all the initial investment into it and no recourse.

Alternatives Considered

Square Point of Sale and TouchBistro

Reasons for Choosing Revel Systems

Because they offered what we needed

Switched From

TouchBistro

Reasons for Switching to Revel Systems

We didn’t chose revel ultimately We made the choice initially because they made false promises
Verified Reviewer
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/05/2019

Pretty, but Problematic

Lots of restaurants and retail stores I frequent use Revel. I would try Revel again if given the choice, but I would make sure to get my employees trained in troubleshooting themselves to avoid the potential of a customer service snafu.

Pros

I work for a small college bookstore that recently transitioned from an ancient, outdated POS system. We were all so excited about Revel. It's sleek, easy to use, and much simpler than many of its predecessors.

Cons

The biggest trouble we ran into is that Revel is hopelessly buggy, and I would sometimes be on the phone with customer service for an hour before getting my problem resolved. For a small business with only one cash register, this was often a nightmare.

Response from Revel Systems

Thanks very much for your feedback. We're sorry to hear that our system fell short of your expectations, but hope you give us another chance in the future. We're constantly working to improve the quality of our products and services.

Replied 23/05/2019
Verified Reviewer
  • Industry: Media Production
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 30/04/2018

Revel is a smart choice for small business owners looking to use the iPad as their POS

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Response from Revel Systems

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at [email protected]

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

Replied 01/05/2018
Bill H.
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 21/11/2018

Revel, the good and the bad

Helpful with keeping track of sales and labor. Easy to learn and easy to train new employees on.

Pros

Easy to use and set up. The reports are pretty good. As a simple POS and time keeping system, it works well

Cons

If you need a POS that will help you with in depth inventory control, this is probably not the system for you

Response from Revel Systems

Thank you for the feedback, Bill. We'd love to hear about what we could do differently with our inventory management tool¿if you'd like, please submit a feature request at https://support.revelsystems.com/hc/en-us/articles/208479946-Suggest-a-New-Feature. Thanks again!

Replied 28/11/2018

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