About mHelpDesk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception. Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees. Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.
mHelpDesk Software - Dashboard
mHelpDesk Software - Job management
mHelpDesk Software - Scheduling
mHelpDesk Software - Staff notifications
mHelpDesk Software - Integrated payment processing
mHelpDesk Software - QuickBooks sync
mHelpDesk video
mHelpDesk Software - Dashboard - thumbnail
mHelpDesk Software - Job management - thumbnail
mHelpDesk Software - Scheduling - thumbnail
mHelpDesk Software - Staff notifications - thumbnail
mHelpDesk Software - Integrated payment processing - thumbnail

mHelpDesk pricing

mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169.00/month.

Starting Price:
US$169.00/month
Free Version:
No
Free trial:
Yes

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mHelpDesk Reviews

Feature rating

Value for Money
3.9
Functionality
4.0
Ease of Use
4.3
Customer Support
4.4
5 reviews of 817 View all reviews
Michele
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/03/2018

mHelp has been a welcome addition to our office. We are finding it to be valuable to our...

We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!

Pros

We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.

Cons

Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.

Response from mHelpDesk

Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!

Replied 14/03/2018
Benjamin
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 23/07/2019

Quick Response

The support team was very quick to answer & respond. Very knowledgeable.

Pros

How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.

Cons

I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.

Response from mHelpDesk

Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.

Replied 25/07/2019
Leslie
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/08/2019

Worst CRM Of All Time

My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Cons

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!

Alternatives Considered

Jobber

Reasons for Choosing mHelpDesk

We out grew our old system.

Reasons for Switching to mHelpDesk

Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory.

Response from mHelpDesk

Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Replied 14/08/2019
Jamie
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/02/2020

Excellent Platform

The demo and set up was great! They did the hard part with our onboarding.

Pros

The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Cons

There are report limitations. I have not been able to create a report that will include customer's email addresses.

Skyler
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/05/2023

I use mHelp daily and love it!

I am able to organize work orders/estimates by service location, schedule, bill and take payment all from one platform. That's just touching the basics! mHelp is a beautiful rabbit hole to fall down.

Pros

I love how user friendly mHelp is. I love being able to have so many features in one platform. Whether it be scheduling, billing or top tier organization, mHelp can do it!

Cons

There isn't really anything I dislike about mHelp.

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