About mHelpDesk
mHelpDesk pricing
mHelpDesk does not have a free version but does offer a free trial. mHelpDesk paid version starts at US$169.00/month.
Alternatives to mHelpDesk
mHelpDesk Reviews
Feature rating
- Used Daily for 6-12 months
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Review Source
mHelp has been a welcome addition to our office. We are finding it to be valuable to our...
We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!
Pros
We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.
Cons
Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.
Response from mHelpDesk
Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Quick Response
The support team was very quick to answer & respond. Very knowledgeable.
Pros
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Cons
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Response from mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Worst CRM Of All Time
My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.
Pros
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Cons
This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!
Alternatives Considered
JobberReasons for Choosing mHelpDesk
We out grew our old system.Reasons for Switching to mHelpDesk
Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory.Response from mHelpDesk
Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Excellent Platform
The demo and set up was great! They did the hard part with our onboarding.
Pros
The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.
Cons
There are report limitations. I have not been able to create a report that will include customer's email addresses.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I use mHelp daily and love it!
I am able to organize work orders/estimates by service location, schedule, bill and take payment all from one platform. That's just touching the basics! mHelp is a beautiful rabbit hole to fall down.
Pros
I love how user friendly mHelp is. I love being able to have so many features in one platform. Whether it be scheduling, billing or top tier organization, mHelp can do it!
Cons
There isn't really anything I dislike about mHelp.
